Conflict is unavoidable. Conflicts big and small can occur, in our personal or professional lives and for multiple reasons. Whatever the reasons, one thing is true and constant: knowing how to resolve conflicts before they escalate is crucial. This course will give a six-step process participants can use to modify and resolve conflicts of any size. Participants will learn critical conflict resolution skills, including dealing with anger and using the Agreement Frame.

By attending this workshop, attendees will be able to: 

• Understand what conflict and conflict resolution mean 
• Recognize all 6 phases of the conflict resolution process 
• Adapt the process for all types of conflicts 
• Break out parts of the process and use those tools to prevent conflict 
• Discover effective communication tools, such as the agreement frame and open questions 
• Employ on-the-spot anger and stress management techniques from the 5 main styles of conflict resolution 
• Effectively address and de-escalate conflicts, using appropriate techniques to deal with the person’s emotions or complaints 
• Avoid the common escalation traps in conflicts

Presented by Kelli Vrla, CSP, Founder of Engage YOUniversity

CCALAC Members and Affiliates early bird rate $150 by January 17, $175 after January 17

Non-Member early bird rate $175 by January 17, $200 after January 17

Register Now!

Instructor Biography:

Kelli Vrla, CSP, is the founder of Engage YOUniversity, a Leadership Author and Workshop Leader. She has 30+ years of experience: 16 years as a broadcast sales executive and 14 as CEO of her own people development firm., Kelli brings a clearer understanding into handling change, effective marketing, bottom-line communications, difficult and demanding people, and motivating the tough-to-motivate. She helps people stay less stressed and laser-focused on full throttle productivity. Kelli helps you and your people effectively ignite awareness to optimize the biggest challenges.