CCALAC is proud to announce a Certificate Program for Allied Health professionals. The 3-session program intends to equip community health center staff with the skills necessary to seek professional advancement. Or, affirm existing skills that support daily operations within your organization. Registrants can attend one session or receive a certificate of completion for all three.

Who should attend: Front Line staff including, Medical Assistants, LVNs, Community Health Outreach Workers, Outreach staff, Navigators, Case Managers, Dental Assistants and other professionals who directly serve patients of community health centers.

Session 3: Leading from Within

June 25, 2025 | 10:00 am – 12:00 pm | virtual

Leadership skills are not just for managers! Frontline employees are crucial to the success of your organization, and “growing your own” means ensuring key frontline employees gain crucial skills needed to help take their departments and organization to the next level.

This training for allied health professionals is focused specifically for non-management employees. Participants learn to:

• Build trust and strengthen working relationships
• Adapt communication styles to the needs of others and foster results
• Circumvent and de-escalate conflict and facilitate positive resolution
• Work proactively to understand and meet the expectations of managers and collaborate for success

The session is ideal for frontline employees looking to build their skills and lead from within!

Presented by Lisa Mouscher

CCALAC Members and Affiliates $50 per course or, $100 Certification Program

Non-Members $75 per course or, $150 Certification Program

Register Now!

If you are planning on attending all three sessions for a certificate in the Allied Health Leadership Program, please email the Training Center at training@ccalac.org to receive a code to enter for the last training so that the last session will be no cost.

Courses in the program include:

• Building Trust and Navigating Healthy Conflict, May 14 — More Information — Register Now
• Providing Customer Service to Patients Experiencing Distress, June 4 — More Information — Register Now

Instructor Bio:

Lisa Mouscher is CEO and Lead Trainer at Sogence Training and Consulting. As a popular and dynamic facilitator, trainer and consultant, Lisa works primarily with leaders, managers, and supervisors from Federally Qualified Health Centers and other community health centers across the country. She brings her extensive background in management, training and human resources to her work with community health organizations and specializes in two areas: providing intensive management skills training to CHC managers and supervisors at all levels; and assisting health centers to create and sustain a culture of customer service. Lisa is known for facilitating immediately applicable results as well as lasting impact to strengthen community health centers for the long-term.  

The Allied Health Leadership Certificate Program is generously supported by Cedars –Sinai and UniHealth Foundation.