This intensive, highly interactive, hands-on 5-week training enables health center managers and supervisors to develop and hone critical skills to successfully lead and manage employees in today’s challenging and fast-changing health center environment.

Learn to:

• Manage, lead and retain engaged, productive and satisfied teams
• Coach and develop employees and drive accountability
• Utilize Behavioral Interviewing to hire employees with the right skills and fit for the long-term
• Communicate for results
• Avoid common legal pitfalls when managing employees
• Create and sustain a culture of customer service

Who should attend?

This “Core Competencies” cohort is open to managers with 18 months or less in their roles. Participants must currently have operations and staff supervision responsibilities.

• Coach and develop employees;
• Communicate effectively as a manager;
• Utilize Behavioral Interviewing to hire employees with the right skills and fit for long-term success;
• Avoid common legal pitfalls as a manager or supervisor;
• Create and sustain a culture of customer service.

Course Format: Using Zoom video conferencing, we replicate the “face-to-face” experience — without the travel!

Throughout the 5 sessions, participants gain knowledge and skills, work together in large and small groups, participate in hands-on exercises, and discuss crucial issues in engaging, managing and retaining health center staff.

Time Commitment

The cohort will begin on February 18, 2022 and meet weekly on Fridays for two and a half hours. Please ensure that you can attend the following sessions before submitting your application:

• February 18, 2022; 9:00-11:30AM PT
• February 25, 2022; 9:00-11:30AM PT
• March 4, 2022; 9:00-11:30AM PT
• March 11, 2022; 9:00-11:30AM PT
• March 18, 2022; 9:00-11:30AM PT

Applicants should be prepared to commit 3 hours per week to all cohort activities (including online training).

Important note: Each participant will need a webcam to join this virtual “face-to-face” training (one participant per device). If access to a computer with a webcam is not available, Zoom has an excellent app and participants may join via tablet or phone with video capability.

Apply Now!

Class size is limited for this popular training and applications accepted until Tuesday, November 30, 2021. 

Important note: Each participant will need a webcam to join this virtual “face-to-face” training (one participant per device). If access to a computer with a webcam is not available, Zoom has an excellent app and participants may join via tablet or phone with video capability.

Core Competencies for CHC Managers and Supervisors Agenda

Instructor biography:

Lisa Mouscher, course facilitator, is CEO at Sogence Training and Consulting. As a facilitator, trainer and consultant, Lisa works with leaders, managers and staff from FQHCs and other community health organizations, building skills to enable these organizations to become both providers of choice and employers of choice. Lisa is known for facilitating both immediately applicable results and lasting impact to strengthen CHCs for the long-term.

This training has been made possibly through the generous support of Blue Shield of California.