As the field of medicine becomes more integrated with behavioral health, providers are challenged to understand the role of trauma in a patient’s presentation. “How to Best Respond to Trauma Stories – Do No Harm”, provides concrete steps and examples on how to assess, listen to, and respond to patients’ trauma stories. Strategies introduced in this course will encourage providers to begin utilizing patient-centered language, engage in empathy, and communicate compassion. This course also explores how well-meaning providers may unintentionally cause harm in how they respond to patients.

By the end of the training, participants will be able to:

• Understand what trauma is and the role it plays in a patient’s presentation.
• Develop communication skills based on principles of empathic reflection and patient-centered communication.
• Understand appropriate interpersonal boundaries in responding to trauma stories.
• Become aware of one’s own trauma stories and how they can impact the interaction with a patient.  

Presented by TCC Family Health

Complimentary Training 

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Instructor biographies:

Elisa Nicholas, MD, MSPH, FAAP is the Chief Executive Officer and practicing pediatrician at The Children’s Clinic, “Serving Children and Their Families” dba TCC Family Health (TCC). She is also a Clinical Professor of Pediatrics at the University of California, Irvine School of Medicine.

Dr. Nicholas’ passionate commitment to and experience in partnering with patients to lead healthier and happier lives has driven her career and the success of TCC, as an innovative, inclusive and progressive federally qualified health center system serving over 40,000 patients of all ages in approximately 140,000 visits per year. She is honored to have been serving the multicultural and multiethnic community of Long Beach for over 30 years.

Dr. Ali Zandi, PsyD, LMFT, is the Director of Behavioral Health at TCC Family Health. He obtained his Doctorate in Clinical Psychology from Azusa Pacific University graduating with Distinction. He earned his Master’s Degree in Clinical Psychology from Chapman University where he also earned his Bachelor’s Degree in Psychology.