Navigating Conflict, Change and Decision-Making for Leaders, Managers and Supervisors

“Virtual setting, real connection” 

This timely and highly relevant, 3-session training for CHC leaders, managers and supervisors is laser focused to strengthen crucial skills in three essential areas: successfully leading change, managing conflict and making great decisions while strengthening employee engagement. Join us for this important and highly interactive program to gain skills, tools and strategies to meet these very real challenges head-on.  

Participants Gain and Strengthen Skills to: 

• Effectively lead and manage change (even in times of uncertainty or resistance!) 
• Strengthen crucial day-to-day decision-making processes 
• De-escalate and resolve potential and existing conflict 

Who Should Attend?

This training is recommended for leaders, managers and supervisors to strengthen much-needed skills in the current environment! 

Course Format: 

Using the Zoom online conferencing platform, we replicate the “face-to-face” experience without having to travel! Throughout the program, participants gain knowledge and skills, work in large and small groups, participate in hands-on exercises, and discuss crucial issues. We also incorporate short implementation “homework” to facilitate moving learning into immediate action. 

Agenda: CLICK HERE for the agenda. 

Time Commitment: 

This is a 3-week course and participants should plan to attend all three sessions. The specific dates are: 

• November 18, 2025; 9:00 AM – 12:00 PM 
• December 2, 2025; 9:00 AM – 11:30 AM 
• December 9, 2025; 9:00 AM – 11:30 AM 

Important Note: Each participant will need a webcam to join this virtual “face-to-face” training (one participant per device). If access to a computer with a webcam is not available, Zoom has an excellent app and participants may join via tablet or phone with video and audio capability.  

Presented by Lisa Mouscher, CEO and Lead Trainer, Sogence Training and Consulting.

Class size is limited for this popular training!

To ensure a high-quality training experience and in consideration of space constraints, each health center may send up to eight individuals on a first come, first served basis. Should you have any inquiries, please reach out to the Training Center at training@ccalac.org.

Each participant must register individually. Sharing of credentials is prohibited.