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Community Clinic Association of Los Angeles County

Workforce

Improving Patient Experience Project

The Community Clinic Association of Los Angeles County (CCALAC) is pleased to host the pilot program for Improving Patient Experience. This project seeks to improve upon the customer service and overall patient engagement strategies of Los Angeles County-based community clinics and health centers.

The Improving Patient Experience Project is a technical assistance program, designed for clinic staff and leadership to strengthen their patient engagement strategies through an emphasis on Customer Service.

  • General assistance will include group customer service trainings and best practice sharing open to all CCALAC member clinics. These program activities will include in-person and virtual group training, best practice sharing, and development of tools and resources. All of the valuable resources from this program will be available in the resource library on CCALAC’s website.
  • Targeted technical assistance will be provided through an intensive 12-month training program and staff coaching support for a cohort of clinics.

For more information, please contact Lisa Fisher, Director of Member Programs.