Workforce Resources Toolkit
Posted: August 12, 2022
To submit a workforce resource please e-mail recruitment@ccalac.org
Auto HPSA
2021 Auto HPSA Webinar Recording (recording password: tKbJikN9)
Bureau of Health Workforce – HRSA: Workforce Shortage Areas
Behavioral Interview Questions
Sample Behavioral Interview Questions
Henderson State University – Complete List of Behavioral Interview Questions
Burnout
5 Strategies – Healthcare Workforce Rescue
Creative Ways to Minimize Burnout and Encourage Self-Care Among Social Sector Employees
STAR2 Center – Provider Burnout Assessment Tool
Mind Tools – Burnout Self Test
Mind Tools – Recovering From Burnout
AMA – Preventing Physician Burnout
AMA – Physician Wellbeing: Protect Against Burnout and Encourage Self-Care
AMA – Resident and Fellow Burnout: Create a Holistic, Supportive Culture of Well-Being
STAR2 Center – Preventing Clinician Burnout Worksheet
STAR2 Center – Webinar Series: Administrative Strategies to Reduce Burnout
The New Face of Employee Burnout- How Its Changes and How To Fight It
Compensation and Benefits
STAR² Center Compensation Assessment Tool
STAR² Center 2017 Compensation Strategy Webinar Series
STAR² Center 2019 Compensation Planning Webinar Series
Conflict Resolution and Managing Difficult Situations
Mastering Performance Management
Employee Appreciation and Recognition
Medium – 12 Employee Recognition Ideas to try in Your Workplace
CultureAmp – 20 Employee Recognition Ideas that Work
Indeed – 7 Examples of Employee Recognition Programs to Try
Business News Daily – 19 Creative Ways to Show Employee Appreciation
DoorDash – 25 Employee Appreciation Ideas for In-Office and Work from Home Employees
Employee Wellness
American Medical Association – Burnout and Well-Being Resources
ACU Clinician Wellbeing Resources
IHI – “Psychological PPE”: Promote Health Care Workforce Mental Health and Well-Being
CDC – Workplace Health Promotion
Conversations about Moral Resilience and Moral Distress – Slides
Conversations about Moral Resilience and Moral Distress – Webinar Recording
Mental Health & Wellness: The Best Apps & Resources for Self-Care
SAMHSA: Coping with Stress and Compassion Fatigue
Wellness Recovery Action Plan (WRAP)
Wellness Recovery Action Plan (WRAP) Template #1
Wellness Recovery Action Plan-WRAP – Template #2
Human Resources
2022 Top 10 Must Haves Policies in Your Employee Handbook
Job Boards
Futuro Health Job Board – Interested employers should contact partnership@futurohealth.org
Justice, Equity, Diversity and Inclusion (JEDI)
A Toolkit to Mitigate Bias in Recruitment and Hiring
A Toolkit for Recruiting and Hiring a More Diverse Workforce
Bias Interrupters: Tools for Organizations
Building an Inclusive Organization Toolkit
Countering Bias in the Interview
Equity in the Center: Awake to Woke to Work
How to Recruit and Retain Culturally Competent Staff Webinar
Washington Race Equity & Justice Initiative (REJI)– On Demand Webinars
Loan Repayment and Scholarships
HCAI Loan Repayment – Scholarships – Grants Eligibility Tool
Navigating Loan Repayment Programs
Navigating the J-1 Visa Waiver Job Search
Employer’s Guide to Workforce Programs
Health Professional Shortage Areas
Nurse Corps Scholarship Program Fact Sheet
Nurse Corps Loan Repayment Program
National Health Service Corps Application Checklist
National Health Service Corps Substance Use Disorder Workforce Loan Repayment Program
National Health Service Corps Scholarship Program
National Health Service Corps Students to Service Loan Repayment Program
National Health Service Corps Rural Community Loan Repayment Program
National Health Service Corps Fact Sheet
National Health Service Corps and Nurse Corps Site Guide
National Health Service Corps Loan Repayment 2021 Webinar
Onboarding and Orientation
Coming soon!
Performance Evaluations
7 Performance Review Tips for Managers in 2022 – ClearCompany
Exempt Employee Annual Review Template
Exempt Employee Semi-Annual Review Template
Non-Exempt Employee Annual Review Template
Non-Exempt Employee Semi-Annual Review Template
Position Descriptions (from CCALAC’s Job Board)
*Sample Job Description Template
Administrative Assistant
Administrative Assistant_South Central
Administrative Assistant_CCALAC
Administrative Assistant_Asian Pacific
Administrative Assistant_Arroyo
BH Director
BH Manager
Billing Specialist
Case Manager
CEO/Executive Director
Kedren Community Health Center
Executive Director_Clinica Romero
Certified Coder
Certified Medical Assistant
South Central_Medical Assistant
Comprehensive_Medical Assistant
CFO
CFO_SAN FERNANDO COMMUNITY HEALTH CENTER
Chief Dental Officer
CIO
Clinic Manager
CMO
Community Health Worker
Community Health Worker_South Central
Community Health Worker_QueensCare
Community Health Worker_Eisner
Controller
COO
Data Analyst
Dental Assistant
Dental Director
Dental Hygienist
Dentist
Development Director
Development Director_St. John’s
Development Director_Achievable
Director of Nursing Services
Director of Nursing Services_QueensCare
Director of Nursing Services_Northeast
EHR Support Specialist
EHR Support Specialist _Eisner
Executive Assistant
Executive Assistant_St. John’s
Executive Assistant_South Central
Executive Assistant_LA Christian
Family Medicine
Family Practice with OB
Family practice with OB_Westside
Front Line Supervisor
Front Line Supervisor_Universal
General Accounting Manager
General Accounting Manager_Universal
Grant Writer
HIM Manager
HR Director
HR Manager
Internal Medicine
IT Director
LCP
LCSW
LMFT
LVN
Medical Director
Network Administrator
Network Administrator_St. John’s
Nurse Case Manager
Nurse Case Manager_East Valley
Nurse Manager
Nurse Practitioner
Nurse Practitioner_San Fernando
Nurse Supervisor
OBGYN
Optometrist
Outreach and Enrollment Specialist
Outreach and Enrollment Specialist_Via
Outreach and Enrollment Specialist_Pomona
Outreach and Enrollment Specialist_Achievable
Patient Care Coordinator
Patient Care Coordinator_White Memorial
Patient Care Coordinator_Universal
Patient Care Coordinator_South Bay
Patient Care Coordinator_Chinatown
Patient Care Coordinator_Achievable
Payroll Specialist
Payroll Specialist_Central City
Pediatrician
Pharmacist
Pharmacy Director
Pharmacy Technician
Physician Assistant
Program Coordinator
Program Coordinator_Asian Pacific
Program Director
Program Director_Bartz-Altadonna
Program Director_All for Health
Program Manager
Psychiatrist
Quality Coordinator
Quality Director
Quality Manager
RDA
Referral Coordinator
Referral Coordinator_Universal
Registered Dietician
Registered Nurse
Registered Nurse_Asian Pacific
Substance Abuse Counselor
Substance Abuse Counselor_Wesley
Substance Abuse Counselor_UMMA
Substance Abuse Counselor_Saban
Substance Abuse Counselor_Chinatown
Professional Development and Growth
Employee Training and Professional Development Resources
Recruitment and Retention
ACU: Recruiting and Retaining Medical Assistants (February 1 Webinar Recording and Slides)
ACU: Recruiting and Retaining Dental Assistants (February 3 Webinar Recording and Slides)
ACU: Provider Recruitment and Retention Self-Assessment Tool
ACU: Provider Retention and Recruitment Plan Template
Best Practices for Effective and Efficient Virtual Recruitment
Introducing the STAR² Center Strategic Workforce Planning Workbook Webinar
L.A. Care Provider Recruitment Program
NACHC – Recruitment, Onboarding & Retention: A Toolkit for Health Centers
Recruitment Agencies and Locum Tenens
Recommended Agencies by CCALAC Members
Residency and Health Professions Education & Training
Health Professions Education & Training
Teaching Health Center Graduate Medical Education (THCGME Program)
Salary Surveys
CPCA Salary and Workforce Survey Reports
Staff Satisfaction Surveys
Stay & Exit Interviews
The Ace-15 Survey Tool: Measuring “Teamness” in Your Organization
NACHC – Employee Survey Tools for Community Health Centers: StaffPulse & ExitPulse
Stay Interview Guide and Action Plan
Workforce Plans
APCA Comp Workforce Plan Template 2021
Comprehensive Workforce Plan Toolkit Framework
Comprehensive Workforce Plan Worksheet
CPCA: Building CHC Strategic Workforce Plans
ACU: Definition of a Comprehensive Workplan
APCA Comp Workforce Plan Template 2021
Workforce Conferences and Events
ACU Health Center Workforce Symposium
NACHC Biennial Workforce Summit
Other Resources
2021 CPCA Workforce Development Survey Webinar
California Department of Health Care Access and Information – formerly OSHPD
Health Center Resource Clearinghouse
Health Outreach Partners – Outreach Workforce Development Webinar Recordings
HRSA: Health Workforce Resource Center
Health Workforce Initiative – Exploring Health Careers
Health Workforce Initiative – Hi-Touch Health Care: The Critical Six Soft Skills
Team Care Connections – Workforce Training Magazine for Primary Care Teams
Behavioral Health Toolkit
Posted: May 23, 2018
This toolkit aims to support LA County organizations in establishing meaningful and sustainable relationships to jointly serve LA County residents.
| Tool Kit | Resource (Click on the links below) |
| Maps
Tools to help locate medical, mental health, and substance use disorder treatment services. |
Interactive/ Searchable Health Providers Map |
| Find a Clinic | Find a Clinic tool |
| LA County Department of Mental Health (DMH) Referral Pathways | DMH website
ACCESS Hotline: 1-800-854-7771 |
| DMH Health Coalition Meetings | Health Neighborhood information and meetings |
| LA County Department of Public Health Substance Abuse Prevention and Control (DPH-SAPC) Referral Pathways
|
DPH-SAPC website
Service & Bed Availability Tool (SBAT) Substance Abuse Service Helpline (SASH): 1-844-804-7500 |
| Social Services Directories
|
211 LA County
211 LA is the central source for providing information and referrals for all health and human services in LA County. One Degree makes it easy to find food, housing, job training, after-school programs, and much more. |
| Model Agreements
MOU templates to help facilitate collaborative relationships between various providers. Disclaimer: The information presented does not constitute legal advice. |
PCP and DMH MOU template |
| Consent Forms | DMH:
DMH Authorization For Use Or Disclosure Of Protected Health Information DPH-SAPC: DPH-SAPC Release of Information- In SAPC SUD Provider Network DPH-SAPC Release of Information- Outside SAPC SUD Provider Network |
| Contracting Guide
Information for organizations who want to contract with DMH, DPH-SAPC, and DHS. |
DMH Master Agreement List |
| Warm Hand Off Guides
Policies and procedures samples. |
Valley Community Healthcare:
St. John’s Well Child and Family Center policies and procedures |
| Case Conferencing Guides | Case conferencing for internal staff |
| Telemedicine Guides | Tarzana Treatment Centers, Inc.: |
| Data Sharing Guide | State of California Office of Health Information Integrity: State Health Information Guidance on Sharing BH Information in CA |
| Trainings
Trainings on behavioral health integration. |
Community Clinic Association of Los Angeles County Training Center
Los Angeles County Department of Mental Health Training and Workforce Development UC Davis/UC Irvine Train New Trainers Primary Care Psychiatry Fellowship |
| Behavioral Health Toolkits | Integrated Behavioral Health Partners |
Updated 6/14/2018
Lessons From the Field: Promising Interprofessional Collaboration Practices
Posted: October 6, 2015
The Robert Wood Johnson Foundation (RWJF), in their commitment to building a Culture of Health in America, initiated a project entitled Identifying and Spreading Practices to Enable Effective Interprofessional Collaboration to better understand the role of interprofessional collaboration in advancing a Culture of Health. The results of this work are published in Lessons From the Field: Promising Interprofessional Collaboration Practices.
The Issue
Interprofessional collaboration between and among physicians, nurses, pharmacists, social workers, and other clinical and administrative professionals is playing an increasingly important role in the future of health care delivery.
Key Findings
The following practices were identified as successful models:
- Put patients first.
- Demonstrate leadership commitment to interprofessional collaboration as an organizational priority through words and actions.
- Create a level playing field that enables team members to work at the top of their license, know their roles, and understand the value they contribute.
- Cultivate effective team communication.
- Explore the use of organizational structure to hardwire interprofessional practice.
Click here to download the report from the Robert Wood Johnson Foundation website (PDF)
Recruitment Resources for Community Health Centers
Posted: September 28, 2015
CCALAC is pleased to present our newest resource, A Guide to Loan Repayment and Scholarship Programs for Community Health Centers. This resource guide was created to provide community health centers with access to information on the various loan repayment and scholarship programs offered for health center staff offered at the federal, state and local levels.
CCALAC recognizes that the salary disparity among individuals working at community health centers can often be a barrier to recruitment and retention of qualified staff. Loan forgiveness and scholarship programs are one way of offsetting income loss. These programs can be a powerful recruiting tool. In addition, these programs can also serve to enhance the incumbent workforce as employees continue their education and career advancement.
We hope this guide serves as a valuable tool for the recruitment and retention for your clinic staff. If you have any questions about the resource guide, please contact Erin Sricharoon.