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Workforce Resources Toolkit

Posted: August 12, 2022

The Bridge Between Public Health Education and Government Workforce Needs Fixing | Columbia Public Health

To submit a workforce resource please e-mail 


2021 Auto HPSA Webinar Recording (recording password: tKbJikN9)

Bureau of Health Workforce – HRSA: Workforce Shortage Areas

Behavioral Interview Questions

Sample Behavioral Interview Questions

Henderson State University – Complete List of Behavioral Interview Questions


5 Strategies – Healthcare Workforce Rescue 

Creative Ways to Minimize Burnout and Encourage Self-Care Among Social Sector Employees

STAR2 Center – Provider Burnout Assessment Tool 

Mind Tools – Burnout Self Test 

Mind Tools – Avoiding Burnout  

Mind Tools – Recovering From Burnout 

AMA – Preventing Physician Burnout 

AMA – Physician Wellbeing: Protect Against Burnout and Encourage Self-Care 

AMA – Resident and Fellow Burnout: Create a Holistic, Supportive Culture of Well-Being 

STAR2 Center – Preventing Clinician Burnout Worksheet 

STAR2 Center – Webinar Series: Administrative Strategies to Reduce Burnout 

The New Face of Employee Burnout- How Its Changes and How To Fight It

Compensation and Benefits

Pay Equity Checklist 

STAR² Center Compensation Assessment Tool

STAR² Center 2017 Compensation Strategy Webinar Series

STAR² Center 2019 Compensation Planning Webinar Series

Conflict Resolution and Managing Difficult Situations

Mastering Performance Management 

Manager Training Toolkit

Employee Appreciation and Recognition

Medium – 12 Employee Recognition Ideas to try in Your Workplace 

CultureAmp – 20 Employee Recognition Ideas that Work 

Indeed – 7 Examples of Employee Recognition Programs to Try 

Business News Daily – 19 Creative Ways to Show Employee Appreciation 

DoorDash – 25 Employee Appreciation Ideas for In-Office and Work from Home Employees 

Employee Wellness

American Medical Association – Burnout and Well-Being Resources

ACU Clinician Wellbeing Resources

IHI – “Psychological PPE”: Promote Health Care Workforce Mental Health and Well-Being 

CDC – Workplace Health Promotion 

Conversations about Moral Resilience and Moral Distress – Slides

Conversations about Moral Resilience and Moral Distress – Webinar Recording

Mental Health & Wellness: The Best Apps & Resources for Self-Care

SAMHSA: Coping with Stress and Compassion Fatigue

Wellness Recovery Action Plan (WRAP)

Wellness Recovery Action Plan (WRAP) Template #1

Wellness Recovery Action Plan-WRAP – Template #2

Wellness Resources 

Human Resources

2022 Top 10 Must Haves Policies in Your Employee Handbook

Bamboo HR

Bolton and Company

Expert Effect 

Job Boards

CCALAC Job Board 

NACHC Job Board 

CPCA Job Board 

HRSA Job Board 

ACU Career Center


Futuro Health Job Board  – Interested employers should contact  

Justice, Equity, Diversity and Inclusion (JEDI)

A Toolkit to Mitigate Bias in Recruitment and Hiring

A Toolkit for Recruiting and Hiring a More Diverse Workforce

Bias Interrupters: Tools for Organizations

Building an Inclusive Organization Toolkit

Countering Bias in the Interview

Equity in the Center: Awake to Woke to Work

How to Recruit and Retain Culturally Competent Staff Webinar

Washington Race Equity & Justice Initiative (REJI)– On Demand Webinars

Loan Repayment and Scholarships

CCALAC Loan Repayment Guide

HCAI Loan Repayment Programs

HCAI Loan Repayment – Scholarships – Grants Eligibility Tool 

Navigating Loan Repayment Programs

Navigating the J-1 Visa Waiver Job Search

Employer’s Guide to Workforce Programs

Health Professional Shortage Areas

Nurse Corps Scholarship Program Fact Sheet

Nurse Corps Loan Repayment Program

National Health Service Corps Application Checklist 

National Health Service Corps Substance Use Disorder Workforce Loan Repayment Program

National Health Service Corps Scholarship Program

National Health Service Corps Students to Service Loan Repayment Program

National Health Service Corps Rural Community Loan Repayment Program

National Health Service Corps Fact Sheet

National Health Service Corps and Nurse Corps Site Guide

National Health Service Corps Loan Repayment 2021 Webinar

Onboarding and Orientation

Coming soon!

Performance Evaluations

7 Performance Review Tips for Managers in 2022 – ClearCompany

360 Review Template 

Exempt Employee Annual Review Template 

Exempt Employee Semi-Annual Review Template 

Non-Exempt Employee Annual Review Template

Non-Exempt Employee Semi-Annual Review Template

Position Descriptions (from CCALAC’s Job Board)

*Sample Job Description Template

Administrative Assistant

Administrative Assistant_South Central

Administrative Assistant_CCALAC

Administrative Assistant_Asian Pacific

Administrative Assistant_Arroyo

BH Director

BH Director_Valley

BH Director_Mission

BH Director_Kedren

BH Manager

BH Manager_Watts

BH Manager_Mission

BH Manager_Herald

BH Manager_Arroyo

BH Manager_Achievable

Billing Specialist

Billing Specialist_Via

Billing Specialist_Kheir

Billing Specialist_APLA

Case Manager

Case Manager_Herald

Case Manager_Clinica

Case Manager_Chinatown

Case Manager_Arroyo

Case Manager_Achievable

CEO/Executive Director

CEO_Executive Director

Kedren Community Health Center

Executive Director_Clinica Romero

Certified Coder

Certified Coder_Northeast

Certified Coder_LA Christian

Certified Coder_Herald

Certified Medical Assistant

TCC_Medical Assistant

South Central_Medical Assistant

Eisner_Medical Assistant

Comprehensive_Medical Assistant





CFO_Planned Parenthood


CFO_Antelope Valley

Chief Dental Officer

CDO_Park Tree



CIO_St. John’s


Clinic Manager

Clinic Manager_South Bay

Clinic Manager_ROADS

Clinic Manager_Northeast

Clinic Manager_Harbor

Clinic Manager_APLA




CMO_South Bay



Community Health Worker

Community Health Worker_South Central

Community Health Worker_SFCHC

Community Health Worker_QueensCare

Community Health Worker_JWCH

Community Health Worker_Eisner








COO_White Memorial


COO_Park Tree


Data Analyst

Data Analyst_Valley

Data Analyst_QueensCare

Data Analyst_Kedren

Dental Assistant

Dental Assistant_Wilmington

Dental Assistant_Via

Dental Assistant_Saban

Dental Assistant_Parktree

Dental Assistant_Kheir

Dental Director

Dental Director_TCC

Dental Director_T.H.E.

Dental Director_South Central

Dental Director_Comprehensive

Dental Director_APLA

Dental Hygienist

Dental Hygienist_Via

Dental Hygienist_Valley

Dental Hygienist_Mission

Dental Hygienist_Eisner

Dental Hygienist_Central City






Dentist_Park Tree

Development Director

Development Director_UMMA

Development Director_St. John’s

Development Director_Romero

Development Director_Achievable

Director of Nursing Services

Director of Nursing Services_QueensCare

Director of Nursing Services_Northeast

EHR Support Specialist

EHR Support Specialist _Eisner

Executive Assistant

Executive Assistant_Venice

Executive Assistant_Valley

Executive Assistant_St. John’s

Executive Assistant_South Central

Executive Assistant_LA Christian

Family Medicine

Family Medicine_South Central

Family Medicine_Herald

Family Medicine_Eisner

Family Medicine_Clinica

Family Medicine_Arroyo

Family Practice with OB

Family practice with OB_Westside

Family practice with OB_Saban

Front Line Supervisor

Front Line Supervisor_Universal

General Accounting Manager

General Accounting Manager_Universal

Grant Writer

Grant Writer_MEND

Grant Writer_Kheir

Grant Writer_ChapCare

Grant Writer_Asian Pacific

Grant Writer_APLA

HIM Manager

HIM Manager_Romero

HIM Manager_Eisner

HR Director

HR Director_St. John’s

HR Director_Eisner

HR Director_East Valley

HR Director_ChapCare

HR Director_Arroyo

HR Manager

HR Manager_LGBT

HR Manager_Harbor

HR Manager_ChapCare

Internal Medicine

IM_St. John’s





IT Director

IT Director_South Central







LCSW_St. John’s

LCSW_San Fernando





LMFT_South Bay







LVN_South Central


Medical Director

Medical Director_Yehowa

Medical Director_UMMA

Medical Director_Saban

Medical Director_LGBT

Medical Director_Harbor

Network Administrator

Network Administrator_St. John’s

Nurse Case Manager

Nurse Case Manager_LGBT

Nurse Case Manager_JWCH

Nurse Case Manager_East Valley

Nurse Manager

Nurse Manager_Saban

Nurse Manager_QueensCare

Nurse Manager_Kedren

Nurse Manager_APLA

Nurse Practitioner

Nurse Practitioner_San Fernando

Nurse Practitioner_ParkTree

Nurse Practitioner_LGBT

Nurse Practitioner_Kheir

Nurse Practitioner_Center

Nurse Supervisor

Nurse Supervisor_Venice

Nurse Supervisor_TCC

Nurse Supervisor_Pomona

Nurse Supervisor_LGBT

Nurse Supervisor_Eisner


OBGYN_Northeast Valley

OBGYN_Clinica Romero





Optometrist_South Central

Optometrist_Mission City


Outreach and Enrollment Specialist

Outreach and Enrollment Specialist_Via

Outreach and Enrollment Specialist_Pomona

Outreach and Enrollment Specialist_Achievable

Patient Care Coordinator

Patient Care Coordinator_White Memorial

Patient Care Coordinator_Universal

Patient Care Coordinator_South Bay

Patient Care Coordinator_Chinatown

Patient Care Coordinator_Achievable

Payroll Specialist

Payroll Specialist_Unicare

Payroll Specialist_Central City



Pediatrician_St. John’s





Pharmacist_South Central





Pharmacy Director

Pharmacy Director_QueensCare

Pharmacy Director_LACHC

Pharmacy Director_ChapCare

Pharmacy Technician

Pharmacy Technician_South Bay

Pharmacy Technician_Saban

Pharmacy Technician_LACHC

Pharmacy Technician_Eisner

Pharmacy Technician_Clinica

Physician Assistant


PA_South Central




Program Coordinator

Program Coordinator_Via

Program Coordinator_CCALAC

Program Coordinator_Asian Pacific

Program Coordinator_Arroyo

Program Coordinator_APLA

Program Director

Program Director_Mend

Program Director_Kheir

Program Director_Central City

Program Director_Bartz-Altadonna

Program Director_All for Health

Program Manager

Program Manager_Venice

Program Manager_TCC

Program Manager_JWCH

Program Manager_Clinica

Program Manager_APLA







Quality Coordinator

Quality Coordinator_Valley

Quality Coordinator_TCC

Quality Coordinator_LGBT

Quality Coordinator_Central

Quality Coordinator_Arroyo

Quality Director

Quality Director_Pomona

Quality Director_Family

Quality Director_East Valley

Quality Manager

Quality Manager_LGBT

Quality Manager_Kheir

Quality Manager_Eisner

Quality Manager_Chinatown




RDA_South Central

RDA_Park Tree


Referral Coordinator

Referral Coordinator_WCC

Referral Coordinator_Universal

Referral Coordinator_Parktree

Referral Coordinator_LGBT

Referral Coordinator_Eisner

Registered Dietician

Registered Dietician_Valley

Registered Dietician_Family

Registered Nurse

Registered Nurse_Kheir

Registered Nurse_QueensCare

Registered Nurse_Asian Pacific

Registered Nurse_Arroyo

Registered Nurse_APLA

Substance Abuse Counselor

Substance Abuse Counselor_Wesley

Substance Abuse Counselor_WCC

Substance Abuse Counselor_UMMA

Substance Abuse Counselor_Saban

Substance Abuse Counselor_Chinatown

Professional Development and Growth

Employee Training and Professional Development Resources

Recruitment and Retention

ACU: Recruiting and Retaining Medical Assistants (February 1 Webinar Recording and Slides) 

ACU: Recruiting and Retaining Dental Assistants  (February 3 Webinar Recording and Slides) 

ACU: Provider Recruitment and Retention Self-Assessment Tool 

ACU: Provider Retention and Recruitment Plan Template

Best Practices for Effective and Efficient Virtual Recruitment

Introducing the STAR² Center Strategic Workforce Planning Workbook Webinar

L.A. Care Provider Recruitment Program

NACHC – Recruitment, Onboarding & Retention: A Toolkit for Health Centers

Recruitment Agencies and Locum Tenens

All Medical Personnel

Delta Locum Tenens

Harris Medical


Integrity Locums

Provider Healthcare

Recommended Agencies by CCALAC Members

Staff Care

The Job Plugs

The Inline Group

Residency and Health Professions Education & Training

CHC Residency Road Map 

CPCA Residency Peer Network

Health Professions Education & Training

Teaching Health Center Graduate Medical Education (THCGME Program)

Salary Surveys

CPCA Salary and Workforce Survey Reports

Staff Satisfaction Surveys

Sample Engagement Survey

Sample Satisfaction Survey

Stay & Exit Interviews

The Ace-15 Survey Tool: Measuring “Teamness” in Your Organization

NACHC – Employee Survey Tools for Community Health Centers: StaffPulse & ExitPulse

Stay Interview Guide and Action Plan

Stay Interview Questions

Workforce Plans

APCA Comp Workforce Plan Template 2021

Comprehensive Workforce Plan Toolkit Framework

Comprehensive Workforce Plan Worksheet

CPCA: Building CHC Strategic Workforce Plans

ACU: Definition of a Comprehensive Workplan

APCA Comp Workforce Plan Template 2021

Workforce Conferences and Events

ACU Annual Conference

ACU Health Center Workforce Symposium

CPCA Workforce Symposium

Future Workforce Conference

NACHC Biennial Workforce Summit

Other Resources

2021 CPCA Workforce Development Survey Webinar

California Department of Health Care Access and Information – formerly OSHPD

CPCA On-Demand Trainings

Health Center Resource Clearinghouse

Health Outreach Partners – Outreach Workforce Development Webinar Recordings

HRSA: Health Workforce Resource Center

Health Workforce Initiative – Exploring Health Careers

Health Workforce Initiative – Hi-Touch Health Care: The Critical Six Soft Skills

Team Care Connections – Workforce Training Magazine for Primary Care Teams

Behavioral Health Toolkit

Posted: May 23, 2018

This toolkit aims to support LA County organizations in establishing meaningful and sustainable relationships to jointly serve LA County residents.

Tool KitResource (Click on the links below)

Tools to help locate medical, mental health, and substance use disorder treatment services.

Interactive/ Searchable Health Providers Map

Service Planning Area Maps

Find a ClinicFind a Clinic tool
LA County Department of Mental Health (DMH) Referral Pathways DMH website

Service Area Navigators

Services Locator

ACCESS Hotline:  1-800-854-7771

DMH Health Coalition MeetingsHealth Neighborhood information and meetings

DMH Service Area Advisory Committees

LA County Department of Public Health Substance Abuse Prevention and Control (DPH-SAPC) Referral Pathways


DPH-SAPC website

Eligibility information

Service & Bed Availability Tool (SBAT)

Substance Abuse Service Helpline (SASH): 1-844-804-7500

Social Services Directories


211 LA County

211 LA is the central source for providing information and referrals for all health and human services in LA County.

One Degree LA

One Degree makes it easy to find food, housing, job training, after-school programs, and much more.

Model Agreements

MOU templates to help facilitate collaborative relationships between various providers.

Disclaimer: The information presented does not constitute legal advice.

PCP and DMH MOU template

PCP and SUD MOU template

Co-location MOU template

Consent FormsDMH:

DMH Consent Services Form

DMH Authorization For Use Or Disclosure Of Protected Health Information


DPH-SAPC Release of Information- In SAPC SUD Provider Network

DPH-SAPC Release of Information- Outside SAPC SUD Provider Network

Contracting Guide

Information for organizations who want to contract with DMH, DPH-SAPC, and DHS.

DMH Master Agreement List

DPH-SAPC Master Agreement List

DHS Master Agreement List

Warm Hand Off Guides

Policies and procedures samples.

Valley Community Healthcare:


Policies and procedures

 St. John’s Well Child and Family Center policies and procedures

 Venice Family Clinic procedures

Case Conferencing GuidesCase conferencing for internal staff

 Clinical/Case Presentation Format

Telemedicine GuidesTarzana Treatment Centers, Inc.:

Telepyschiatry Policy

Telehealth Policy

Data Sharing GuideState of California Office of Health Information Integrity: State Health Information Guidance on Sharing BH Information in CA

Trainings on behavioral health integration.

Community Clinic Association of Los Angeles County Training Center

Los Angeles County Department of Mental Health Training and Workforce Development

DPH-SAPC Trainings

UC Davis/UC Irvine Train New Trainers Primary Care Psychiatry Fellowship

Behavioral Health ToolkitsIntegrated Behavioral Health Partners

Substance Abuse and Mental Health Services Administration

Advancing Behavioral Health Integration

Updated 6/14/2018

Lessons From the Field: Promising Interprofessional Collaboration Practices

Posted: October 6, 2015

The Robert Wood Johnson Foundation (RWJF), in their commitment to building a Culture of Health in America, initiated a project entitled Identifying and Spreading Practices to Enable Effective Interprofessional Collaboration to better understand the role of interprofessional collaboration in advancing a Culture of Health. The results of this work are published in Lessons From the Field: Promising Interprofessional Collaboration Practices.

The Issue
Interprofessional collaboration between and among physicians, nurses, pharmacists, social workers, and other clinical and administrative professionals is playing an increasingly important role in the future of health care delivery.

Key Findings
The following practices were identified as successful models:

  • Put patients first.
  • Demonstrate leadership commitment to interprofessional collaboration as an organizational priority through words and actions.
  • Create a level playing field that enables team members to work at the top of their license, know their roles, and understand the value they contribute.
  • Cultivate effective team communication.
  • Explore the use of organizational structure to hardwire interprofessional practice.

Click here to download the report from the Robert Wood Johnson Foundation website (PDF)

Recruitment Resources for Community Health Centers

Posted: September 28, 2015

CCALAC is pleased to present our newest resource, A Guide to Loan Repayment and Scholarship Programs for Community Health Centers. This resource guide was created to provide community health centers with access to information on the various loan repayment and scholarship programs offered for health center staff offered at the federal, state and local levels.

CCALAC recognizes that the salary disparity among individuals working at community health centers can often be a barrier to recruitment and retention of qualified staff. Loan forgiveness and scholarship programs are one way of offsetting income loss. These programs can be a powerful recruiting tool. In addition, these programs can also serve to enhance the incumbent workforce as employees continue their education and career advancement.

We hope this guide serves as a valuable tool for the recruitment and retention for your clinic staff. If you have any questions about the resource guide, please contact Erin Sricharoon.