Fundamentals of Creating a Care Plan
2024-06-19 12:00 - 13:30 (America/Los_Angeles) | Zoom
Dr. Karen Hill, PhD, ANP, of Health Management Associates will facilitate a 90-minute webinar that will provide an overview of how to create a patient-centered care plan aligned with meeting Enhanced Care Management (ECM) requirements. Participants will have care plan examples for each ECM population of focus and participate in interactive breakout sessions learning how to create client -driven SMART goals and learning how to address patient barriers.
At the end of this session, participants should be able to:

Explain and understand how to create a patient-centered care plan targeted to meeting ECM care plan requirements.
Participate in breakout sessions to learn how to develop client-centered SMART goals.
Examine care plan examples of ECM population of focus, and receive example scripts, and scenarios on how to address client barriers.

Presented by Karen Hill, PhD, ANP-C, MSN, RN, Principal, Health Management Associates.
Register Now!
Complimentary for CCALAC Members and Affiliates
Instructor Biography:
Karen Hill is a doctoral-prepared, board-certified advance practice registered nurse with a specialty in environmental and occupational health and clinical training in adult, adolescent and young adult health. An expert in workplace health and safety, Karen is exceptionally skilled in workforce assessment, engagement and development. Her clinical capabilities span primary care, acute care, outpatient care, home health care transitions, and trauma-informed systems of care. She is experienced in the social drivers of health and health disparities and community engagement of under-resourced populations.
Karen has consulted with non-profit organizations, academic institutions, and community-based organizations. She is an analytical and growth-minded professional with expertise in cultivating culturally sensitive collaborations. She has a proven track record of leading workplace transformation by enhancing operations and building dynamic, patient-centered, outcome-driven teams. She guides her clients in fully engaging patients and staff, improving patient outcomes, and reducing costs.
Current HMA projects include a three-year continuous quality improvement (CQI) training program for one of California’s largest health systems and the care management redesign of a 5,000-member physician independent practice association. Supporting the move towards national clinical recognition standards, Karen provides ongoing patient-centered medical home technical assistance to 11 rural and frontier clinics in Idaho. In the second largest health system in the country, Karen developed and administered an evidenced-based preceptor training course, resulting in the first cohort of nurse preceptors receiving evidence-based training. She has also developed new relationships with academic institutions for clinical rotations, vibrant volunteer networks, comprehensive service learning programs, and a career ladder for support staff.

Human Resources Roundtable
2024-06-20 10:00 - 12:00, 2024-08-15 10:00 - 12:00 | CCALAC, 445 S Figueroa Street, Suite 2100, Los Angeles, CA, 90071, United States
Visit the Human Resources Roundtable page for more information.

Board Meeting
2024-06-24 10:00 - 12:00 | Webinar

Pharmacy Workgroup
2024-06-25 10:00 - 12:00

SDOH Scoring and Risk Stratification: Best Practices and Examples from CHCs
2024-06-25 11:00 - 12:00 | Zoom
To effectively address social risk factors in healthcare, health centers can implement comprehensive assessment tools like PRAPARE® to identify and mitigate these risks. Understanding and applying risk stratification is crucial for advancing population health, as it enables tailored interventions at the patient, health center, and community levels. By analyzing social drivers of health (SDOH), healthcare providers can prioritize resources and care strategies more efficiently. This session will demonstrate how health centers successfully use risk stratification to enhance patient outcomes, showcasing the practical benefits of integrating these approaches into healthcare practices.
Learning Objectives:

Review steps health centers can take to address social risk including assessment tools such as PRAPARE®.
Understand the concept of risk stratification and its impact on advancing population health at the patient, health center, and community levels.
Explore real-world examples of health centers utilizing risk stratification to improve the health and well-being of their patients.

Presented by Nālani Tarrant, MPH, Director of Social Drivers of Health (SDOH) and Cloé Destinoble, MPH, Project Manager of Equitable Health and Well-Being, National Association of Community Health Centers
Complimentary for CCALAC Members and Affiliates
Register Now!

Instructor Biographies:
Nālani Tarrant, MPH, Director of Social Drivers of Health (SDOH), National Association of Community Health Centers
Nālani Tarrant, MPH, PMP, serves as the Director of Social Drivers of Health (SDOH) at the National Association of Community Health Centers, where her dynamic leadership plays a pivotal role in spearheading collaborative SDOH initiatives with Federally Qualified Health Centers (FQHCs). Together, they illuminate the path toward upstream community efforts that are instrumental in advancing health equity. Nālani’s multifaceted responsibilities encompass program development, implementation, and comprehensive evaluation, all with a dedicated focus on the Protocol for Responding to and Assessing Patients Assets, Risks, and Experiences (PRAPARE) screening tool. Under her skillful guidance, this tool has evolved into a powerful instrument for positive change, enabling healthcare providers to gain a deeper understanding of and effectively address SDOH that impact individuals’ and families’ well-being. Her academic journey includes a bachelor’s degree in Behavioral Science from Drew University, a Masters of Public Health in epidemiology from George Washington University, and the prestigious attainment of her Project Management Professional accreditation in 2017.
Cloé Destinoble, MPH, Project Manager of Equitable Health and Well-Being, National Association of Community Health Centers
Cloé Destinoble, MPH serves as the Project Manager, Equitable Health and Well-Being at the National Association of Community Health Centers. She currently helps health centers develop and implement data-driven strategies for documenting and addressing patient social risk factors through partnerships and focuses on building health center capacity to collect and act on standardized data on social drivers of health (SDOH). Cloé started her career in healthcare as she served in roles that aimed to optimize provider workflow and increase efficiency. Cloé then went on to serve as a health promoter by assisting with prevention of disease transmission by communicating audience-appropriate public health content, both in writing (health messaging using technology) and through oral presentations, while applying awareness of cultural values. Cloé later led projects that allowed her to develop and disseminate appropriate resources, provide continuing education, provide technical assistance and ran programs that support clinical care on the frontline of healthcare for underserved populations. She has also worked as an HIV peer educator for health departments and contributed as a Biological Scientist in their epidemiology departments. Cloé graduated from the Department of Health Promotion and Disease Prevention, Stempel College at Florida International University with a master’s degree in Public Health with a concentration in Maternal and Child Health. She obtained a bachelor’s degree in psychology from Florida Atlantic University.

Patient Adherence to Care Plan Goals and Effective Care Coordination Approaches After Care Plan Visit
2024-06-26 12:00 - 13:30 | Zoom
Suzzane Daub, LCSW of Health Management Associates will facilitate a 90-minute webinar focused on how to use motivational interviewing (MI) and trauma-informed care to increase patient engagement and adherence to care plan goals. This webinar will build upon the content shared in webinar 1 to provide enhanced care managers the skills needed to engage clients with addressing barriers to patient-centered goals. Attendees will participate in interactive engagement strategies such as “real-play” to facilitate a strong understanding of MI concepts.
At the end of this session, participants should be able to:

Describe the spirit of motivational interviewing and how it aligns with the key principles of trauma-informed care.
Utilize core MI skills (OARS) to elicit motivation for change and adhere to care plan goals.
Learn strategies on how to engage clients in between care management visits.

Presented by Suzanne Daub, LCSW, Principal, Health Management Associates.
Register Now!
Complimentary for CCALAC Members and Affiliates
Instructor Biography:
Suzanne Daub is a leading expert and nationally recognized trainer in integrated healthcare who knows how to help clients design, scale and evaluate behavioral integration into primary care and wellness culture. She is an energetic coach who believes building quality integrated systems of care means committing deeply to the people who deliver the work and empowering service users. Suzanne is best known for her creative leadership, which inspires those who serve vulnerable populations to embrace responsibility for transforming the way healthcare is delivered. She is passionate about a “no wrong door” approach to integrated care and works across systems to ensure that individuals and families get whole-person, recovery-oriented services regardless of where they seek help.
Suzanne has more than 30 years of experience in direct patient care, program administration and managed care. For 18 years, she served as director of behavioral health at a multisite Federally Qualified Health Center (FQHC) in Philadelphia where she integrated care using the Behavioral Health Consultation (BHC) model. Suzanne co-founded the largest network of primary care behavioral health providers in the country and was recognized by the Pennsylvania Association of Community Health Centers with the Innovations Award.
As the extreme health disparities among people with serious mental illness came to light, Suzanne brought her integrated care skills to community mental health organizations across the country as a senior integrated care consultant for the National Council for Behavioral Health.

Mastering Exit Interviews
2024-06-27 10:00 - 12:00 | Webinar
Exit interviews play a crucial role in understanding the reasons behind employee departures, providing organizations with valuable insights into their workplace culture, management practices, and potential areas for improvement. By conducting thorough exit interviews, businesses can identify trends, address concerns, and enhance retention strategies. This process helps retain top talent and fosters a culture of transparency and continuous improvement within the organization.
By attending this session, attendees will be able to:

Understand the purpose and significance of exit interviews.
Discover how to design and implement an effective exit interview process.
Develop skills in building rapport and conducting interviews with sensitivity.
Gain proficiency in analyzing and utilizing exit interview data.
Overcome challenges and navigate difficult conversations during exit interviews.
Establish best practices and strategies for continuous improvement in the exit interview process.

Presented by Kelli Vrla, CSP, Engagement Expert & Founder of EngageYOUniversity
CCALAC Member and Affiliate Cost: $75
Non-member Cost: $125
Register Now!

Instructor Biography
Kelli Vrla, CSP, is the founder of Engage YOUniversity, a Leadership Author and a Workshop Leader. She has more than 30 years of experience: 16 years as a broadcast sales executive and 14 as CEO of her own people development firm. Kelli brings a clearer understanding to handling change, effective marketing, bottom-line communications, difficult and demanding people, and motivating the tough-to-motivate. She helps people stay less stressed and laser-focused on full throttle productivity. Kelli helps you and your people effectively ignite awareness to optimize the biggest challenges.
This training has been made possibly through the generous support of Kaiser Permanente.

Happy Teams, Happy Bosses: A Practical Introduction to Humble Leadership and Learning Culture
2024-06-28 09:00 - 10:30, 2024-07-12 09:00 - 10:30 | Zoom
Work keeps getting more complex for everyone, and for people who lead from the middle maybe most of all. There are ways to work with your team that reduce the risk of burnout, help everyone let go of perfectionism, and get better results. Instructor Hunter Gatewood is a social worker, leadership coach, and friend to health centers. He will introduce you to the mindset shifts and a few practical activities to help you feel more relaxed and confident, as you build a team culture that works.
Ideal participants are health center supervisors, managers, and directors who want a clear vision and practical tools to help them lead teams through change and improvement. Perfect for new leaders and for seasoned leaders who want a short learning experience to refresh their ideas and approach to team development.
By participating in this program middle-management community health center leaders will be able to:

Develop a clear vision of ideal staff team dynamics, including the values of belonging, trust, and collaborative learning;
Practice leadership behaviors that support humility, learning, and ownership; and
Understand how to build a humble learning culture within one team or department, safely and respectfully, even when this focus and mindset is different than the norm.

Sessions will be held on June 14, 28, & July 12
Presented by Hunter Gatewood, MSW, LCSW, Owner and Principal, Signal Key Consulting
Complimentary for CCALAC Members and Affiliates
Register Now!

Instructor Biography:

Hunter Gatewood, MSW, LCSW, and his company Signal Key Consulting partner with organizations that want healthy teams and an adaptive learning culture. He specializes in supporting people who manage from the middle of organizations. His background before his work on leadership and culture is in social work for people with multiple complex needs, and systems redesign through quality improvement instruction and coaching. Learn more about Hunter’s ideas and leadership courses at www.huntergatewood.com..

This training has been made possibly through the generous support of Kaiser Permanente.

Quality Improvement Roundtable
2024-07-04 09:00 - 10:30 | Webinar
Visit the Quality Improvement Roundtable (QI) page for more information.

HICS – Incident Command System for Clinics
2024-07-10 14:00 - 16:00 | Zoom
This virtual course will provide foundational knowledge and skills necessary to understand and function within the National Incident Management System (NIMS) with the application of the Healthcare Incident Command System (HICS). Incorporation of the Incident Command System (ICS)/Healthcare Incident Command System (HICS) into the clinic enables cross-sector collaboration and support, including emergency resource requests and effective recovery procedures. This training includes didactic and interactive activities and a Tabletop Exercise to include:

Incident management team chart
All hazards approach
Incident action planning
Job action sheets
Incident planning guides
Incident response guides
HICS forms
Demobilization and recovery

During this virtual training, participants will:

Learn the principal concepts and features of the Incident Command System;
Understand the roles and relationships of the incident management team for health centers;
Understand the principles of incident action planning.

Presented by Mary Massey, BSN, MA, PHN, VP Emergency Management, California Hospital Association.
Register Now!
Complimentary for CCALAC’s Emergency Management Workgroup Members.
Instructor Biography:
Mary Massey has over 25 years in hospital emergency services and county health disaster management. She participates in multi-agency, state and federal coalitions and deploys with the CA-1 DMAT and CalMAT Teams to multiple wildfire and hurricanes; previous emergencies include Ike, Katrina and the Camp Fire. She is a member of the HICS National Workgroup, and participated in projects with the CDC, United Nations, and numerous Homeland Security Exercises across the country. She has her BSN and Public Health Nurse Certificate, and graduated from the Naval Postgraduate School with a Master’s in Homeland Security and Defense. She is currently the California Hospital Association, VP Emergency Management.

UDS+ Patient-Level Data Submission: Lessons Learned
2024-07-11 12:00 - 13:30 | Webinar
HRSA Uniform Data System (UDS) submission requirements, processes and expectations are common knowledge across health centers and look-alikes. HRSA Health Center Program awardees and look-alikes are required to report a core set of information, including data on patient characteristics, services provided, clinical processes and health outcomes, patients’ use of services, staffing, costs, and revenues as part of a standardized reporting system known as the Uniform Data System (UDS). Over the course of the past year and a half, regular guidance and updated timelines have been shared with HIT vendors and health centers as they begin to prepare their systems for submitting annual UDS reports through new UDS+ FHIR based API pathway(s) that will now include patient level de-identified data. Many health centers submitted voluntary UDS+ data earlier this year and we will be highlighting the experiences and lessons learned from two HCCN participating health centers, White Memorial Community Health Center and Northeast Valley Health Corporation (NEVHC).This one-hour and thirty-minute session is designed to provide health centers with real-time updates and takeaways from HRSA’s Cohort 1 UDS+ data submission and to share new information regarding upcoming HRSA UDS+ Cohorts and future UDS+ submissions.
By attending this session, attendees will be able to:

Obtain lessons learned and main takeaways from health center’s voluntary UDS+ data submissions in Cohort 1.
Discover new information and updates from HRSA regarding UDS+ submission, cohort participation, and preparation for submitting UDS+ data in February 2025.
Gain new HIT vendor best practices and guidance for preparing future UDS+ submissions and validating your data before submission.

Presented by Stephen Gutierrez, Chief Information Officer, Northeast Valley Health Corporation, Raymond Ople, MPH, Assistant Director of Network Programs and Initiatives, Community Clinic Association of LA County (CCALAC), Itohan Oyamendan, Chief Operations Officer, White Memorial Community Health Center, Rachel Proud, MPH, Associate Director of Practice Transformation Services, CMA Physician Services Organization (CMA PSO), and Anu Srinivasan, Nextgen Applications Support Specialist & Reports Analyst, Northeast Valley Health Corporation.
Register Now!
Complimentary for CCALAC Members and Affiliates
Speaker Biographies:
Rachel Proud, MPH, Associate Director of Practice Transformation Services, CMA Physician Services Organization (CMA PSO)
Rachel has 11 years of experience working with community health centers, private practices, and hospitals to improve patient experience, clinical quality measures and improve operational efficiency.
As the Associate Director of Practice Transformation, Rachel manages the practice transformation work and team to meet client goals and objectives. Ms. Proud is responsible for multiple ongoing projects and has expansive field experience, working with over 30 different health centers and small practices in multiple counties across the state, primarily in Los Angeles County.
She has a strong track record of achieving quality improvement, utilization management, and transformational results for the organizations she has supported. She also leads efforts to optimize EHR use and data reporting, engage patients and families, optimize transitions to community care settings after acute hospitalization, and improve patient education and management in all care settings.
Prior to her work with CMA PSO for the last 3 years, Ms. Proud worked as a Senior Managing Consultant for a Southern California-based consulting firm. She has also worked directly with families and patients as an intake patient advocate at Mission Hospital providing eligibility screening and enrollment support for multiple different health insurance plans. Ms. Proud holds an MPH with a focus in public health policy from University of Southern California.
Raymond Ople, MPH, Assistant Director of Network Programs and Initiatives, Community Clinic Association of LA County (CCALAC)
Raymond Ople, MPH, is CCALAC’s Assistant Director of Network Programs and Initiatives. Raymond has been with CCALAC for over 11 years and is also CCALAC’s designated Project Director of its Health Center Controlled Network (HCCN) program. He has over 16 years of professional experience in the healthcare industry and is responsible for the oversight of CCALAC’s HCCN program and the effective coordination of CCALAC’s practice transformation technical assistance initiatives internally and with external partners. Raymond is the current chair of the California Primary Care Association’s HCCN Peer Network and is a contributing member of the national HCCN Peer Learning Team Advisory Committee, which is supported by HRSA. Raymond holds a Master of Public Health from the University of California, Los Angeles (UCLA), and a Bachelor of Science in Health Promotion and Disease Prevention Studies from the University of Southern California (USC). He is also a current Board Member of the UCLA Fielding School Health Policy and Management Alumni Association.
Itohan Oyamendan, Chief Operations Officer, White Memorial Community Health Center
Mrs. Oyamendan is an experienced operations healthcare executive with a track record of leading successful practice initiatives, driving process improvements, maximizing productivity, and introducing system efficiencies to propel growth. She has 20 years of health care and leadership experience within Federally Qualified Health Centers and Managed Behavioral Health Organizations serving the safety-net populations in Southern California counties, most extensively in Los Angeles County.
Mrs. Oyamendan earned a Master of Health Administration from the University of Southern California and a Bachelor of Arts in Political Science from the University of California, Riverside.
Stephen Gutierrez, Chief Information Officer, Northeast Valley Health Corporation
Stephen was hired by Northeast Valley Health Corporation in 2003 in the newly created position of Director of Information Technology and was promoted to Chief Information Officer in 2012. His main focus was in managing the growth and integration of technology across all sections of the corporation and developing a strategic guideline to follow for future expansion. The Information Technology department he leads consists of 15 staff and supports both hardware and software applications including network and telecommunications systems.
In the 21 years Stephen has been at NEVHC, his department has been instrumental in implementing many electronic systems including Nextgen EPM/EHR, Pre-visit Patient Engagement System, Dentrix Dental EHR, a QS/1 Pharmacy System with Interactive Voice Response system for 24hour prescription refills, i2i Tracks Population Management System, an automated reporting system, automated outreach through text and voice communication and recently migrated the company to a hosted telephone system. Interoperability has been an on-going focus with Radiology vendors and Health Information Exchange networks. Stephen regularly attends the CCALAC HIT and Nextgen User Group meetings and is an active member of the CPCA forums.
Prior to joining NEVHC, Stephen worked for Fountain View, Inc., a 50 site, multi-state skilled nursing facility and Orthopaedic Hospital in downtown Los Angeles. His education includes a Bachelor’s degree in Business Administration with a concentration in Information Management from Cal State Fullerton.
Anu Srinivasan, Nextgen Applications Support Specialist & Reports Analyst, Northeast Valley Health Corporation
Anu joined Northeast Valley Health Corporation in 2019 and will reach her five-year mark in August. Anu is a clinician by training (OB/GYN), but due to circumstances not under her control, quickly trained in Health Information Technology (HIT). She has gained immense insight & expertise using various EHR applications, with Nextgen at the top of the list.
Anu is the NG Support Specialist and Reports Analyst developing custom reports, performing and coordinating NG application configuration changes in coordination with the CIO and HIT Support Manager. She is responsible for managing all NG custom template changes internal and external. The NG Support Specialist manages the configuration for patient outreach systems. Anu is also well versed with Rosetta interface connecting external vendors- Labs, Mirth, Nextgen Share etc.
Anu’s strengths include her ability to learn and retain a tremendous volume of knowledge of the Nextgen software application. She has a strong desire to not only provide support for our care teams but to find the best possible solution to allow our organization to provide the best care we can provide. Anu is dedicated and always available to perform whatever job needs to be performed. She has blossomed in her ability to customize Nextgen templates and configurations. Anu is a key individual in the Information Technologies department to enhance the options of Nextgen. This last year she was instrumental in implementing the latest Nextgen upgrade and patches, a custom Time Out process for Joint Commission, automated Standing Orders and working with NG vendors on ECM, Group templates and automation of PRAPARE and Pearls screening tools.

Homeless Health Advisory Group
2024-07-16 09:30 - 11:00 | Webinar
Visit the Homeless Health Advisory Group (HHAC) webpage for more information.

Sliding Fee Discount Program
2024-07-17 09:00 - 11:30, 2024-07-24 09:00 - 11:30 | Webinar
This two-part training will support community health center compliance with Form 5A Sliding Fee Discount Program (SFDP). Session one is a technical training on SFPD requirements and what flexibility the community health center has in designing their program. Part two is a hands-on session on how to implement and monitor your HRSA compliant SFDP, while preparing for Operational Site Visits (OSV). Attendees are asked to bring their SFDP policy and related forms for this portion.
As a result of this training, attendees will:

Identify which requirements are defined by HRSA, and those by the community health center.
Learn key elements that must be included in your SFDP and its link to Form 5A.
Evaluate your SFDP policy and scale and related forms for each requirement.
Understand how and with whom to waive charges.

Presented by Lucy Reimche, CPA, MBA, Reimche & Associates, LLC.
Register Now!
Member Cost: $250
Non-member Cost: $300
Speaker Biography:
Lucy Reimche is an accountant in California since 1993 working in both the public and private sectors. She started as an auditor at Ernst & Young where she specialized in performing audits of complex governmental entities. She then moved into the healthcare industry serving as a Chief Financial Officer for hospitals for 13 years and as a contracted Chief Financial Officer for over 20 years for federally qualified clinics and worked in public accounting with a focus on FQHCs. From 2011 until 2019 she was the managing partner for FHG Partners, LLP, a CPA firm that specialized in FQHC & FQHC–LAL needs. Since 2007, she has been the owner of Reimche & Associates LLC, a consulting firm focusing on non-profit compliance, strategic planning, grant compliance, and accounting system conversions for FQHC & FQHC-LALs. Her audit specialty is serving not-for-profit healthcare clinics, performing all types of financial, compliance and pension audits and providing consulting services.

HIT Roundtable
2024-07-18 13:00 - 15:00, 2024-08-15 13:00 - 15:00
HIT Roundtable 8-21-2025

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Navigating Identity Salience, Power, Privilege & Inequities
2024-07-19 10:00 - 12:00 | Zoom
This course will help attendees understand the critical role personal and social identities play in our daily and professional lives. Recognizing historical policies and practices that disenfranchise Black, Indigenous and People of Color helps us to view race and gender as power constructs. Holding this perspective allows us to begin removing these policies and practices to achieve equitable outcomes for the people we serve.
By the end of this interactive training, attendees will:

Gain an understanding of personal and social identity.
Recognize power and privilege in relation to social identity.
Learn effective ways to enhance knowledge and put content into practice at work and in daily life.

Presented by Dr. Nooshin Valizadeh, JEDI Consultant and Instructional Faculty + Artivist.
Register Now!
Complimentary for CCALAC Members & Affiliates.
Instructor Biography:
Dr. Nooshin Valizadeh (she/hers) is a trauma-informed facilitator, speaker, author and educator with a deep commitment to advancing racial equity, diversity, and inclusion in educational and organizational contexts. With a distinct focus on intersectionality, she approaches every initiative with an appreciation for the interconnected nature of identity and the challenges faced by under-resourced communities. Dr. Nooshin is a trilingual, passionate advocate for professional development, leveraging her expertise to enhance practitioner efficacy, and cultivate a more inclusive and equitable workplace climate. Her clients include school districts, universities, politicians, Fortune 500 companies, and more.
A skilled spoken-word artist, she advocates for empowerment and awareness of the global community of historically under-resourced women and survivors of violence, as well as a nuanced and deeper understanding of identity and society around us. On the day of the Supreme Court Justice Brett Kavanaugh’s confirmation in 2018, she was asked to perform her “Survivor Solidarity” poem in front of over 22,000 people, and was picked up by World Stage Press soon after. Her poetry book WOMXN, gives voice to the survivorhood and resistance of a womxn’s existence in America in the form of chapters that demonstrate ways in which WOMXN can be emotionally unhoused in exile, empowered in solidarity and more. Visit her at www.drnooshv.com.
This training has been made possibly through the generous support of Cedars-Sinai.

NextGen User Collaborative Training
2024-07-25 09:00 - 12:30, 2024-07-26 09:00 - 12:30 | Zoom
This training will be held July 25 & 26 from 9am – 12:30pm via zoom.
Two days of learning to configure and maximize performance coding for health centers, find the best workflows to meet UDS reporting and social drivers of health (SDOH). We’ll also discuss best practices for promoting patient engagement and take the fear out of NextGen upgrades.
Learning Objectives:

Attendees will learn where all the CPT II measures are found within NextGen and how they can configure custom fields.
Attendees will be well-equipped to identify areas where UDS performance-based measures align with best practices.
Attendees will learn all the SDOH functionality available within a concentration on the PRAPARE tool.
Attendees will learn strategies to encourage patient engagement tool promotion to patients from front desk to check out.
Attendees will learn best practices for taking the pain out of managing upgrades.

Presented by Julie Chiesa, NextGen SME
View the agenda for July 25th here. View the agenda for July 26th here.
This training is restricted only to participants of the CCALAC NextGen User Collaborative.
Register Now!
Should you have any inquiries, please reach out to Nothabo Ndlovu, Health IT Programs Coordinator at nndlovu@ccalac.org.

Instructor Biography:
Julie Chiesa is a consultant with more than 20 years of experience supporting NextGen organizations. She is a NextGen Certified Professional (NCP) with emphasis on EHR and is responsible for directing clients on best practices and educating on how to successfully configure, implement, and utilize NextGen Enterprise.
She has extensive experience in NextGen’s development platforms including creating custom content and modifying templates within the out-of-box clinical template set (aka ACE/KBM). She specializes in portable development so that custom content is easily re-integrated during upgrades and truly enjoys teaching practice constituents on how to do their own smart development as much as doing the development herself. Her concentration is always on streamlining processes and “less clicks” for clinical providers and ancillary staff.
Julie works with groups of all sizes from solo practitioners to large enterprises like MSOs, ACOs, FQHCs and national hospital organizations. She has a strong working knowledge of specialty content including but not limited to, Internal Medicine/Family Practice, Orthopedics, Rheumatology, Pediatrics, ENT, Cardiology, Endocrinology, Gastroenterology, General Surgery, Behavioral Health, Ophthalmology, and OBGYN.
In addition to NextGen, Julie has a working knowledge of other products in the healthcare space. Prior to her healthcare IT career, she was a technology journalist and was a pioneer in some of the earliest web development and online service platforms.

Building Behavioral Health into Emergency Response Plans
2024-07-30 09:00 - 12:00 | CCALAC, 445 S Figueroa Street, Suite 2100, Los Angeles, CA, 90071, United States
Staff and patient safety and wellness are at the heart of preparing for emergencies. This includes anticipating and responding to their behavioral health needs. During this session, participants will review the impacts of stress and trauma on staff and survivors. After going over potential stress triggers and reactions, participants will determine through small and large group activities the stressors likely to impact staff and types of stress or trauma expected in patients.
Participants will then explore how to incorporate disaster behavioral health into disaster plans to address the identified stressors and reactions. Building on standard sections within Emergency Operations Plans (EOPs) and Continuity of Operations Plans (COOPs), this session will provide suggestions on areas that can be expanded or developed to incorporate staff resilience building and behavioral health response. Group discussions will aid in communal learning and problem solving to help participants determine what may work for their health center. Activities with drafted plan language or planning tools may also be included within small or large group activities.
Learning Objectives:

Identify stressors, trauma reactions, and their potential impacts on staff and/or patients.
Examine how disasters may affect staff or patients’ behavioral health.
Collaborate with fellow participants to assess how to address behavioral health needs in disaster plans.
Determine ways to incorporate behavioral health into emergency operations plans and/or continuity of operations plans.

Presented by Susan Schmitz, MAIDP, Independent Consultant
CCALAC Member and Affiliate fee: $50
Non-member fee: $100
Complimentary for CCALAC EM Roundtable Members
Register Now!
Instructor Biography:
Susan Schmitz is a disaster preparedness, response, and recovery professional with 17 years of experience who blends operational expertise and research into planning and training. With a MA in International Disaster Psychology, she has a passion for integrating behavioral health into emergency management. Ms. Schmitz is currently an independent contractor and dedicates much of her time to project management for the Western Regional Alliance for Pediatric Emergency Management (WRAP-EM) and the Pediatric Pandemic Network (PPN). In her past work life, Ms. Schmitz held positions at private consultancy firms, Veterans Health Administration, nonprofits, and educational institutions. She has worked with hospitals, community clinics, and public health on projects to strengthen internal and community resilience.

vCISO Office Hours – Session #2
2024-07-31 10:00 - 11:00
The window to RSVP has closed. This form will reopen prior to the next occurrence of this meeting.

Finance Committee
2024-08-15 13:00 - 14:00 | Zoom

Antibias Management and Microaggressions
2024-08-16 10:00 - 12:00 | Zoom
Recognizing and addressing biases is essential for creating inclusive environments in our daily and professional lives. Understanding the impact of microaggressions and learning strategies to manage them helps us foster respect and equity in and out of the workplace. This training aims to equip participants with the tools to identify and counteract biases, promoting a culture of inclusion and respect.
By the end of this interactive training, attendees will:

Recognize and relate to implicit associations that we all hold and where they came from.
Increase their levels of awareness of deeply internalized bias and its manifestations within the self and the workplace.
Be empowered to deconstruct implicit and explicit cultures of bias and microaggressions, and the ways they show up in the self and in the workplace.
Be equipped with a toolkit of knowledge, background, vocabulary, and strategies that: combat bias, support our diverse workforce, and advance employee sense of belonging, inclusion and equity that will result in higher workplace morale, productivity, retention and overall organizational success.

Presented by Dr. Nooshin Valizadeh, JEDI Consultant and Instructional Faculty + Artivist.
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Complimentary for CCALAC Members & Affiliates.
Instructor Biography:
Dr. Nooshin Valizadeh (she/hers) is a trauma-informed facilitator, speaker, author and educator with a deep commitment to advancing racial equity, diversity, and inclusion in educational and organizational contexts. With a distinct focus on intersectionality, she approaches every initiative with an appreciation for the interconnected nature of identity and the challenges faced by under-resourced communities. Dr. Nooshin is a trilingual, passionate advocate for professional development, leveraging her expertise to enhance practitioner efficacy, and cultivate a more inclusive and equitable workplace climate. Her clients include school districts, universities, politicians, Fortune 500 companies, and more.
A skilled spoken-word artist, she advocates for empowerment and awareness of the global community of historically under-resourced women and survivors of violence, as well as a nuanced and deeper understanding of identity and society around us. On the day of the Supreme Court Justice Brett Kavanaugh’s confirmation in 2018, she was asked to perform her “Survivor Solidarity” poem in front of over 22,000 people, and was picked up by World Stage Press soon after. Her poetry book WOMXN, gives voice to the survivorhood and resistance of a womxn’s existence in America in the form of chapters that demonstrate ways in which WOMXN can be emotionally unhoused in exile, empowered in solidarity and more. Visit her at www.drnooshv.com.
This training has been made possibly through the generous support of Cedars-Sinai.

Board Meeting
2024-08-19 10:00 - 12:00 | Zoom

Equitable Compensation and Benefits for the Community Health Center Workforce
2024-08-22 09:00 - 12:00 | CCALAC, 445 S Figueroa Street, Suite 2100, Los Angeles, CA, 90071, United States
Now more than ever, healthcare employers must plan to ensure workforce satisfaction and gain a competitive edge. Learn how to be an “employer of choice” by creating competitive pay grades and stay far ahead of the minimum wage for California’s healthcare workers. Join experts from Expert Effect and IMA Financial Group to discuss how equitable compensation structures both attract and retain staff.
Explore resources and solutions to extend coverage to your employees’ family members, including those family members aging into Medicare as well as dependent coverage options. Instructors will review dependent care benchmark results, employer contribution modeling, and resources on how to further provide coverage solutions for those who mean the most to your employees, their families.
By attending this in-person session, attendees will be able to:

Identify potential pay disparities in your current workforce;
Overview steps to develop or create competitive pay grades;
Walk away with resources, contribution strategies and solutions for affordable dependent and elder care for your staff and their families

Presented by Betsy Johnson and Guillermo Gonzalez, Jr., SHRM-CP, Senior Vice President, IMA Financial Group.
The training will be held in-person at the CCALAC offices. Breakfast will be served and parking will be validated.
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Complimentary Training for Members & Affiliates.
Space is Limited!
Instructor Biographies:
Betsy Johnson
Betsy Johnson is a Senior Human Resources expert and management consultant with over 20 years’ experience specializing in strategic leadership and organizational development, compensation analysis and talent acquisition and retention. She is also an executive coach who works with high-level executives and managers to improve efficiency while obtaining a work-life balance. Betsy is passionate about sharing her knowledge and enjoys conducting workshops and webinars frequently. She is currently working on her first non-fiction book focused on being your own Chief Happiness Officer.
Guillermo Gonzalez, Jr., SHRM-CP, Senior Vice President, IMA Financial Group
As Senior Vice President, Guillermo has a passion for implementing employee benefits program for nonprofit & healthcare organizations and is dedicated to helping employers define company culture through custom plan offerings that save money and cut down on out-of-pocket expenses for employees. Helping clinics make their benefits low cost and in many times, zero out-of-pocket for employees has been what he is known for in the FQHC space. He has helped grow the Community Clinic Practice at Bolton IMA Los Angeles by partnering with over a third of the largest clinics in LA County. Guillermo explores partnership opportunities by bringing value to his network of CEOs, COOs, CHROs and CFOs. He is an expert at analyzing current benefit programs, identifying enhancement solutions and recommending potential cost-saving alternative options for both employer and employee. His goal is to collaborate with his clients as their business partner, designing unique service models based on each client’s individual needs.
Guillermo brings with him deep industry broker experience, including 15 years in the broker business where he focuses on serving social service organizations and community clinics. Along with his teams, he strives to implement innovative solutions in employee benefits programs, talent retention strategies, wellness initiatives and organizational development training that strengthen employer brands and deliver improved employee experiences. He holds multiple broker licenses, including Life, Accident, Health and Property & Casualty and is a Society for Human Resource Management (SHRM) Certified Professional (SHRM-CP). Guillermo is very involved in programming with the Community Clinic Association of Los Angeles County, works as the Programs Chair for Professionals In Human Resources Association (PIHRA) DTLA Chapter and supports the United Cerebral Palsy National Affiliate at their national summits. He enjoys connecting with his clients and industry associations outside of the scope of professional services and is regularly featured as a presenter for CFO, COO and HR Roundtables
This course is generously sponsored by IMA Financial Group.

Retaining Community Health Center Professionals
2024-08-27 10:00 - 12:00 | Zoom
Until now, health care organizations’ efforts to retain professionals focused on increasing compensation, offering richer benefits, and then implementing one-size-fits-all programs. Driven by employee engagement and exit surveys, organizations addressed topics like recognition and communication with employee-of-the-month awards and town hall meetings, following traditional thinking that these tactics would improve retention. Research, however, indicates that they don’t. This session presents the most important thing employees seek to stay longer – a supervisor they can trust.
By attending this course, attendees will be able to:

Learn why measuring turnover’s cost and implementing retention goals puts employee retention on the same plane as other business-driven objectives.
Learn how to facilitate stay interviews with each member of your team.
Learn how forecasting how long each employee will stay becomes an important overall retention component.

Presented by Dick Finnegan, Speaker, Author, and CEO, C-Suite Analytics.
Register Now!
Complimentary for CCALAC Members & Affiliates
Instructor Biography:
Dick Finnegan is THE global turnover expert, having cut turnover by 30% and more for healthcare, manufacturing, logistics, distribution centers, call center, and other industries…and on all six inhabited continents. Dick has authored the top-selling SHRM-published book in history, The Power of Stay Interviews, along with four other books. BusinessWeek magazine has said, “Finnegan offers fresh thinking for solving the turnover problem in any economy.” He has been similarly cited by Forbes, Chief Executive Magazine, and Consulting Magazine.
As a supremely rated speaker, Dick Finnegan opens executives’ eyes to turnover’s mega-impact on their productivity and profits, and provides strongly-researched and business-driven ways to fix turnover, comparing those same solutions to the ways organizations improve sales and service. He holds a bachelors and graduate degrees from The Pennsylvania State University and lives in Orlando, Florida.
This training has been made possibly through the generous support of Kaiser Permanente.

Pharmacy Workgroup
2024-08-27 10:30 - 12:00 | Zoom

All Chairs’ Convening
2024-08-29 09:30 - 12:00 | CCALAC, 445 S Figueroa Street, Suite 2100, Los Angeles, CA, 90071, United States
