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A new forum for on-the-ground Outreach and Enrollment (OE) leads to share challenges and successes, best practices, tools and resources, as well as receive program and policy updates that impact outreach, enrollment and retention operations. This group provides an ongoing opportunity for OE leads to engage with their peers and colleagues in order to maximize the enrollment and retention of clinic patients in coverage programs.
OER Peer Network meets the third Wednesday of the month, 9:30am – 11:30am CCALAC.
You are able to RSVP two weeks prior to the meeting.
2-Day Financial and Operational Training:
Health centers must proactively improve performance and access to care, despite an uncertain funding environment, shifting market needs, and value-based reimbursement models which affect care delivery, operations, and the overall business model. This 1.5 day program provides health center staff with assistance on managing the impact and implications of change including: implementing effective leadership strategies, assessing community needs and possible integration/growth of services such as oral health, calculating and reducing the cost of providing care while maintaining quality outcomes, and improving patient flow/satisfaction/processes and revenue cycle management effectiveness. Training will be provided through a combination of plenary sessions taught by industry experts, roundtable breakouts, and peer-to-peer learning. Several tools/resources will be shared including Capital Link’s newly created revenue cycle management toolkit and updated financial and operational metrics/guidelines for both medical and oral health operations.
- Identify and implement strategies for moving forward, operating effectively in an uncertain and changing market environment, and responding to community needs to ensure long-term success
- Understand how effective patient flow, well-functioning care teams, process improvement, and efficient financial operations drive quality outcomes and financial success
- Approach health center operations management through a value-based care lens, necessitated by changing reimbursement models and an increased focus on outcomes
Evening Program & Board Dinner:
Using Data to Drive Improvement: Real World Scenarios for Discussion
This session will describe the most critical metrics and benchmarks for health centers to monitor to understand their performance, and the Board’s role in establishing and implementing improvement strategies. The session will include real world scenarios to illustrate challenges health centers are consistently faced with, and opportunities to evaluate and strengthen health center administrative, financial, and clinical operations. Attendees are invited to join the discussion by providing feedback and perspectives on the scenarios presented.
- Learn the importance of comparative benchmarking and how regular tracking can inform performance improvement.
- Understand the Board’s role in enhancing the financial and operational strength of health centers.
- Through peer discussion and feedback from experts, gain strategic insight on how to approach common Board member questions and challenges.
Audience: CEOs/Executive Directors, COOs, CFOs, CMOs, Board members, and anyone interested in learning more about strategic decision-making and how it impacts health center operations
Presented by Capital Link.
This program is being made possible through the generous support of Cedars-Sinai and L.A. Care Health Plan.
The purpose of the Empanelment Training is to provide a high-level overview for the technical implementation of empanelment in an FQHC setting. There will be a brief introduction to the fundamentals of empanelment. Then the workshop will lead participants through a step-by-step process for utilizing the empanelment database for 4-Cut provider assessments. The workshop will also include tips and policies for overcoming some of the technical and resources barriers for successful implementation.
Audience: QI and Business Operations Staff
- Participants must bring a laptop with Microsoft Access pre-installed (version 2010 or newer).
- Participants must bring in a copy of a clinical encounter report with data from the previous 12 months with the following fields:
- Encounter ID
- Encounter Date
- Patient Account Number or Medical Record Number
- Rendering Provider on the date of service
- The encounter report should only include checked out or completed primary care encounters. Specialty and no-show/walk-out encounters should be excluded from the report.
*If you have questions or need assistance, please contact Kaleigh Cornelison at email@example.com.
- Understand the fundamentals of empanelment in the medical home model
- Learn to leverage EHR and readily available computer software to process data center aspects of empanelment implementation in an FQHC setting
- Understand the methodologies behind the 4-Cut and utilizing the empanelment database for patient to provider assignments
Presented by Faiaz Azfar, CPC, Quality Improvement Consultant, Elevation Health Partners.
Breakfast and lunch will be provided. Parking is available on site and will be validated.
You must be logged into the website to register. If you don’t have a login yet, Create an Account.
If you are not a Member or Affiliate of CCALAC and you would like to attend this training, please email Kaleigh Cornelison, Training Coordinator at firstname.lastname@example.org.
Visit the Quality Improvement Subcommittee page for more information.