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Community Clinic Association of Los Angeles County

Events

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Feb
27
Wed
eClinicalWorks User Group
Feb 27 @ 10:00 am – 12:00 pm

Visit the eClinicalWorks User Group page for more information.

Feb
28
Thu
NextGen User Group – Webinar Only @ CCALAC
Feb 28 @ 10:00 am – 12:00 pm

Visit the NextGen User Group page for more information.

Mar
1
Fri
2019 Annual Health Care Symposium @ HIlton Anaheim
Mar 1 @ 7:30 am – 4:45 pm
Mar
6
Wed
Dental Roundtable @ CCALAC
Mar 6 @ 12:30 pm – 2:30 pm

Visit the Dental Roundtable page for more information.

Mar
8
Fri
Cybersecurity Training @ Community Clinic Association of Los Angeles County
Mar 8 @ 10:00 am – 12:00 pm

You must be logged in to view this content. Login to your account or learn more about becoming a member. Content is restricted to Member clinics and Affiliates

Mar
11
Mon
Policy Advisory Group (PAG) @ CCALAC
Mar 11 @ 9:30 am – 12:00 pm

Visit the Policy Advisory Group page for more information.

Mar
14
Thu
Customer Service in Community Health Centers March 2019 @ CCALAC Office
Mar 14 @ 8:30 am – 4:30 pm

Join us for a comprehensive training that will equip clinic staff to provide exceptional customer service to patients. The training will focus on the components of excellent customer service including the clinic culture, the patient experience and how to provide customer service when it is difficult. Further, it supports the development of individual skills and helps clinic teams plan for agency wide improvement.

Participants will:
• Understand why we need excellent customer service;
• Discuss principles of good customer service and tips for improvement;
• Recognize what an excellent patient experience looks like;
• Realize the power of the patient-staff interaction;
• Learn strategies for working with difficult behaviors;
• Discuss options for clinic system improvements.

Presented by
Sharon Black, RN
Principal, Sharon N. Black Consultants, LLC

Breakfast and lunch will be provided. Parking will not be validated.

You must be logged into the website to register. If you don’t have a login yet, Create an Account.

If you are not a Member or Affiliate of CCALAC and you would like to attend this training, please email the Training Center at training@ccalac.org.

Register Now!

Mar
15
Fri
Customer Service in Community Health Centers March 2019 @ CCALAC Office
Mar 15 @ 8:30 am – 4:30 pm

Join us for a comprehensive training that will equip clinic staff to provide exceptional customer service to patients. The training will focus on the components of excellent customer service including the clinic culture, the patient experience and how to provide customer service when it is difficult. Further, it supports the development of individual skills and helps clinic teams plan for agency wide improvement.

Participants will:
• Understand why we need excellent customer service;
• Discuss principles of good customer service and tips for improvement;
• Recognize what an excellent patient experience looks like;
• Realize the power of the patient-staff interaction;
• Learn strategies for working with difficult behaviors;
• Discuss options for clinic system improvements.

Presented by
Sharon Black, RN
Principal, Sharon N. Black Consultants, LLC

Breakfast and lunch will be provided. Parking will not be validated.

You must be logged into the website to register. If you don’t have a login yet, Create an Account.

If you are not a Member or Affiliate of CCALAC and you would like to attend this training, please email the Training Center at training@ccalac.org.

Register Now!

2019 Outreach & Enrollment Summit @ Palevsky Center - California Community Foundation
Mar 15 @ 10:00 am – 3:30 pm

CCALAC, in partnership with CPCA and Community Health Councils, is excited to announce details of their 2019 Outreach and Enrollment Summit!

This one-day training event is an opportunity for LA outreach and enrollment (O&E) staff to disseminate best practices, share enrollment strategies, and connect with peers from the region. This year’s summit will feature in-depth, enroller-specific training on public charge and talking to immigrant patients about the proposed changes and health care coverage options.

Tentative Agenda:

  • County, State & Federal Health Policy Updates for Enrollers
  • Public Charge: Health and Policy Impact Overview
  • Public Benefit Program Eligibility for Immigrants
  • Privacy Rights & Patient Information Security
  • Public Charge Patient Education: Information vs. Legal Advice
  • CalSAWS Integration: LA County Considerations

There is no cost to attend! Parking is validated and lunch will be provided.

RSVP Now!

Registration is hosted by CPCA. Priority will be given to enrollers from community based organizations and health centers.

Mar
19
Tue
Emergency Preparedness Workgroup @ CCALAC
Mar 19 @ 12:00 pm – 2:00 pm

Visit the Emergency Management Workgroup page for more information.