Vetting Healthcare AI Vendors: Best Practices for Informed Decision-Making
Join CCALAC, Jordan Berg and Calvin Ross from Telehealth Technology Assessment Center (TTAC), and Emilia Ochoa-Ruiz from California Telehealth Resource Center (CTRC) for an engaging and practical webinar focused on evaluating healthcare AI vendors. As artificial intelligence solutions continue to emerge across the healthcare landscape, organizations are challenged with determining which tools align with their operational, clinical, and strategic goals.
This session will provide actionable guidance, best practices, and real-world examples to help healthcare leaders confidently assess AI solutions, ask the right questions of vendors, and identify technologies that address meaningful organizational challenges. Participants will leave with a practical framework for evaluating healthcare AI vendors and making informed technology decisions that support sustainable adoption and measurable impact.
By the end of this session, participants will be able to:
- Identify key considerations and best practices when evaluating healthcare AI vendors and solutions.
- Develop effective questions to assess vendor capabilities, governance, security, interoperability, and implementation readiness.
- Evaluate AI solutions based on organizational needs, workflows, and desired outcomes rather than vendor claims alone.
- Recognize common risks and challenges associated with healthcare AI adoption and strategies to mitigate them.
- Apply a practical framework for selecting AI technologies that address real-world clinical, operational, and access-related challenges.
Presented by Emilia Ochoa-Ruiz, MS, PMP, Program Director and Manager, CTRC (California Telehealth Resource Center), Jordan Berg, Principal Investigator for the Telehealth Technology Assessment Center (TTAC), Alaska Native Tribal Health Consortium, and Calvin Michael Ross, Technology Specialist for the Telehealth Technology Assessment Center, Alaska Native Tribal Health Consortium.
Complimentary Training
Instructor Biography:
Emilia Ochoa-Ruiz, MS, PMP, Program Director and Manager, CTRC (California Telehealth Resource Center)
Emilia Ochoa-Ruiz, MS, PMP is the Program Director and Manager for the California Telehealth Resource Center (CTRC), where she leads statewide initiatives that help healthcare organizations adopt, optimize, and sustain digital health solutions. With more than 18 years of experience in healthcare, Emilia has built her career at the intersection of clinical informatics, interoperability, digital health technology, and healthcare transformation. Before joining CTRC, she served as Manager of Data Standards and Interoperability at one of California’s largest integrated health systems, leading enterprise initiatives that strengthened data governance, improved clinical workflows, and supported the successful transition to the Epic electronic health record.
Today, Emilia works with healthcare leaders, clinicians, policymakers, and community organizations across California and beyond, to advance telehealth, remote patient monitoring, artificial intelligence, and other digitally enabled models of care. Her work focuses on helping organizations address workforce challenges, improve chronic disease management, strengthen operational sustainability, and responsibly integrate emerging technologies into clinical practice. Drawing on a background in exercise physiology, nutrition, and health coaching, Emilia brings a practical, whole-person perspective to healthcare innovation. She is passionate about translating complex technologies into strategies that improve care delivery, expand access, and create lasting value for patients, providers, and communities.
Jordan Berg, Principal Investigator for the Telehealth Technology Assessment Center (TTAC), Alaska Native Tribal Health Consortium
Jordan Berg is the Principal Investigator for the National Telehealth Technology Assessment and Resource Center (TTAC), one of two National Telehealth Resource Centers. TTAC provides in-depth and objective assessments for all types of telehealth technology. Jordan has over sixteen years of combined experience working with the Alaska Tribal Health System and in telemedicine. Jordan is passionate about working with people, helping them to understand, evaluate, and assimilate telemedicine technology.
Calvin Michael Ross, Technology Specialist for the Telehealth Technology Assessment Center, Alaska Native Tribal Health Consortium
Calvin Michael Ross is a seasoned technology professional with over a decade of experience in IT management across the K-12, non-profit, and retail sectors. His expertise spans procurement, assessment, and deployment of hardware solutions, alongside leadership roles as a professional technician, project manager, and team leader. He thrives in fast-paced environments, leading cross-functional teams to deliver complex projects on time and within budget. Adaptability and creative problem-solving are at the core of his work. Currently, he serves as a Technology Assessment Specialist at the National Telehealth Technology Assessment Resource Center (TTAC), where he helps evaluate and advance innovative telehealth solutions. Though he is the newest member of the TTAC team, he brings extensive experience, including serving as the previous chair of the Hardware Selection Committee for the Anchorage School District. He is also an active member of the TRC: AI Technology Workgroup, and Workforce Development Committee, collaborating with industry leaders to drive innovation in telehealth and digital connectivity.