The Executive Guide to FHIR: How Interoperability Improves Business Performance and Staff Experience
Provide health center leaders with a practical understanding of Fast Healthcare Interoperability Resources (FHIR) and interoperability so they can make informed business decisions, evaluate opportunities with their EHR and third-party vendors, and support successful adoption across the organization. The session will give leaders enough context to understand the strategic importance of FHIR, ask the right questions, assess business and workforce implications, and identify next steps for their organization.
By the end of the webinar, participants will be able to:
- Explain FHIR and Application Programming Interface (APIs) in plain language and why healthcare is moving toward FHIR-based interoperability.
- Describe how interoperability can support business performance, staff experience, and organizational goals.
- Identify key business, operational, vendor, cost, and workflow considerations when evaluating a FHIR connection.
- Apply practical questions, lessons learned, and next steps to advance FHIR adoption.
Presented by Rachel Proud, Associate Director of Practice Transformation/CMA .
Complimentary Training for CCALAC Members & Affiliates
Instructor Biography:
Rachel Proud has over 13 years of experience helping community health centers, private practices, and hospitals improve patient experience, clinical quality, and operational efficiency. As Associate Director of Practice Transformation, Rachel leads PSO’s practice transformation portfolio, with deep experience managing EHR optimization, quality improvement, care coordination, and implementation across health centers and small practices. She has worked with more than 100 practices and health centers across the state, delivering measurable improvements in quality, utilization management, and organizational transformation. Her expertise also includes optimizing data reporting, strengthening care transitions, engaging patients and families, and improving organizational readiness for value-based care opportunities, health information technology advancements, and evolving workforce needs.