The Empathy® Effect Training: Countering Bias to Improve Health Outcomes

July 22, 2019 @ 9:00 am – 1:30 pm
Community Clinic Association of Los Angeles County
Union Bank Plaza
445 S Figueroa St #2100, Los Angeles, CA 90071
Traci Bivens

The Empathy Effect: Countering Bias to Improve Health Outcomes

As humans we carry ideas and feelings about others that involve judgement, demonstrate stigma and reflect bias that are harmful for people most vulnerable is our communities. The Empathy Effect (EE) training is an opportunity for clinic staff that come into contact with patients/clients and their families to build common vocabulary and expectations utilizing evidence-based communication strategies. Three foundational premises are the basis for the EE workshop:

1. Empathy is healing and judgment is harmful,
2. Vulnerable populations experience greater harm by judgment and lack of empathy, and
3. We all have judgments, and we can learn to mitigate them.

Continuing education credits are available for CNEs and CEUs.

Space is limited. Discount parking is available for advance purchase no later than one week before the date of the Training.

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If you are not a Member or Affiliate of CCALAC and you would like to attend this training, please email Traci Bivens, Training and Events Manager at