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Community Clinic Association of Los Angeles County

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The Empathy Effect®: Countering Bias to Improve Health Outcomes Intervention

June 5 @ 9:30 am - 2:00 pm


As humans we carry ideas and feelings about others that involve judgement, demonstrate stigma and reflect bias that are harmful for people most vulnerable is our communities. The Empathy Effect ® (EE) training is an opportunity for clinic staff that come into contact with patients/clients and their families to build common vocabulary and expectations utilizing evidence-based communication strategies.

By the end of the training participants will be able to:

  • List two of the three premises for empathy-based care;
  • Identify the elements of the INGEAR model of empathy conveyance;
  • Identify two internal and external cues associated with interactions that invite judgement;
  • Name at least one counter cue to shift from a view of judgement to one of understanding;
  • Demonstrate at least two examples of conveying empathy.

Presented by Traci Bivens-Davis, MA, Training and Events Manager, CCALAC

Breakfast and lunch will be provided. Discounted parking is available with advance purchase at the Union Bank Plaza/CCALAC Building.

Register Now!


June 5
9:30 am - 2:00 pm


445 S. Figueroa Street, Suite 2100
Los Angeles, CA 90071