eClinicalWorks Patient Portal Training Series
December 1 @ 12:00 pm - 1:00 pmFree
The CCALAC HCCN team presents the eClinicalWorks Patient Portal Training series, a three-session training designed for eClinicalWorks EHR users that focuses on addressing the current needs of participating health centers as they relate to increasing Patient Portal utilization. The series will focus on different aspects of Patient Portal engagement, ranging from maximizing system features to leveraging the COVID landscape to increase uptake. If the patient population at your health center is struggling to engage with the Patient Portal, the series will include several best practices to address the unique populations our health centers serve.
After the series, participants will:
1. Maximize the utilization of Patient Portal features within eCW by learning more about features that are most used by patients; features that will be trained are: medication refill, uploading normal/abnormal lab results, clinical messaging and appointment scheduling.
2. Identify different platform options to assist in the engagement of Patient Portal (e.g., text-messaging and mobile options).
3. Learn how to leverage the Health Education department to bridge the Digital Divide.
4. Engage with strategies for Patient Portal Operations/Sustainability, including how to more effectively triage clinical messages, how providers can market the portal, and how to leverage the COVID-19 landscape and HIT.