Customer Service in Community Health Centers

February 8, 2018 @ 8:30 am – 4:30 pm
California Community Foundation Joan Palevsky Center
281 S Figueroa St #100
Los Angeles, CA 90012
Kaleigh Cornelison

Join us for a comprehensive training that will equip clinic staff to provide exceptional customer service to patients. The training will focus on the components of excellent customer service including the clinic culture, the patient experience and how to provide customer service when it is difficult.

Participants will:

  • Understand why we need excellent customer service
  • Discuss principles of good customer service and tips for improvement
  • Recognize what an excellent patient experience looks like
  • Realize the power of the patient-staff interaction
  • Learn strategies for working with difficult behaviors
  • Discuss options for clinic system improvements

Presented by Sharon Black, RN.

Breakfast & Lunch will be provided. Parking will not be validated.

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If you are not a Member or Affiliate of CCALAC and you would like to attend this training, please email Kaleigh Cornelison, Training Coordinator at