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Customer Service Bootcamp for Online Community Health Centers
July 14 @ 11:00 am - 1:00 pm$100
Join us for a comprehensive training that will equip clinic staff to provide exceptional customer service to patients. The training will focus on the components of excellent customer service including the clinic culture, the patient experience and how to provide customer service when it is difficult. Further, it supports the development of individual skills and helps clinic teams plan for agency wide improvement.
After the training participants will:
- Understand the importance of excellent customer service;
- Recognize what an excellent patient experience looks like;
- Realize the power of the patient-staff interaction;
- Learn strategies for working with difficult behaviors;
- Discuss strategies for self-care that increase satisfaction and service.