Core Competencies for Community Health Center Managers & Supervisors at All Levels Developed and Conducted by Lisa Mouscher, Sogence Training and Consulting
Core Competencies for Community Health Center Managers & Supervisors at All Levels
A virtual training that occurs every Wednesday on the following weeks:
September 16 –October 14, 2026
9:30 am – 12:00 pm
Developed and Conducted by Lisa Mouscher, Sogence Training and Consulting
In today’s fast-changing and often challenging health center environment, skilled and effective managers and supervisors are more important than ever. They directly drive employee engagement, productivity, retention, quality, and customer service, significantly impacting your organization’s ability to fulfill its mission and serve your community.
Designed specifically for community health centers, this highly interactive and immediately applicable 5-week virtual training builds and strengthens the crucial skills, knowledge and strategies CHC managers and supervisors need to lead, manage, and motivate successful teams. No fluff—just real skill-building in the areas that matter most!
Participants Gain and Strengthen Skills to:
- Develop and retain engaged, productive and satisfied teams.
- Utilize Behavioral Interviewing to hire the right staff for long-term success.
- Coach and develop employees.
- Communicate effectively as a manager.
- Avoid common legal pitfalls when managing employees.
- Create and sustain a culture of customer service.
- Drive accountability and deliver results.
Who should attend:
This “Core Competencies” training is recommended for health center managers and supervisors with 18 months or less of supervisory experience AND more experienced managers seeking to refresh and hone their skills!
Course Format:
Using the Zoom online conferencing platform, we replicate the “face-to-face” experience without having to travel! Throughout the program, participants gain crucial knowledge and skills, work in large and small groups, participate in hands-on exercises, and discuss important issues in engaging, managing, and retaining health center staff. We also incorporate short, weekly implementation “homework” to encourage putting new skills into immediate action.
Agenda: CLICK HERE for the program agenda.
Important note: Each participant will need a webcam to join this virtual “face-to-face” training (one participant per device). If access to a computer with a webcam is not available, Zoom has an excellent app and participants are able to join via tablet or phone with video capability.
CLICK HERE for the course flyer.
Early-Bird Registration ends August 14th
CCALAC Members & Affiliates : $100
Non-Members:$175
(Registration deadline: September 11, 2026 or when capacity is reached).
Class size is limited for this popular training!
Program Facilitator:
Lisa Mouscher is CEO and Chief Learning Officer at Sogence Training and Consulting. As a popular and dynamic facilitator, trainer and consultant, Lisa Works primarily with leaders, manag
ers, and supervisors from Federally Qualified Health Centers and other community health centers across the country. She brings her extensive background in management, training and human resources to her work with community health organizations and specializes in two areas: providing intensive management skills training to CHC managers and supervisors at all levels; and assisting health centers to create and sustain a culture of customer service. Lisa is known for facilitating immediately applicable results as well as lasting impact to strengthen community health centers for the long-term.
This training is generously sponsored by Cedars Sinai
