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Community Clinic Association of Los Angeles County

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An Inward Facing Approach: A Behavioral Health Perspective

January 26 @ 12:15 pm - 1:15 pm


In this webinar, participants will learn about one FQHC’s experience in integrating trauma-informed care through an inward-facing approach. Attendees will explore lessons learned from the process, including what was helpful and what could have been done differently to better support staff and patients. Adaptations related to COVID-19 will be discussed. The perspective of the trauma-informed care coordinator, director of behavioral health, and case manager will be offered.

By the end of this training participations will be able to:

  • Identify strengths and barriers of integrating an inward-facing trauma-informed approach in behavioral health teams
  • Explore lessons learned in the behavioral health teams
  • Recognize COVID-19 modifications that were made to the process
  • Discuss any questions with behavioral health and case management staff who are involved in the process
Complimentary Training 

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Presented by Andi Fetzer, PsyD, Devane Hernandez, LMFT, and Jessica Esparza, Case Manager, Eisner Sherman Oaks Intergenerational Family Clinic

Speaker Biographies:

Andi Fetzer, PsyD
Andi’s mantra is “you don’t have to be a therapist to be therapeutic.” Working in social service for almost 20 years prior to joining the Eisner Health team as the trauma-informed care coordinator, Andi was frequently frustrated with the lack of coordination between clients and the various systems serving them. When she learned about the ACEs framework and trauma-informed approach, a lightbulb went off and in 2013, she shifted her focus from clinical practice to training across sectors to amplify this approach to care. Andi has a BA in political science, an MA in community counseling, and a doctorate in clinical psychology. At Eisner Health, Andi focuses on supporting the integration of this approach within the organizational and clinical practices to support both staff and patients. Her clinical training and personal history as a survivor of childhood trauma inform her unique perspective on training. She lives in Los Angeles with her two dogs and enjoys yoga, good food, and outdoor adventures.

Devane Hernandez, LMFT
Ms. Hernandez joined Eisner Health in 2017 and was promoted in April 2020 to director of behavioral health programs. Her responsibilities include providing overall leadership and supervision of the behavioral health provider staff and of behavioral health care at six Eisner Health sites throughout Los Angeles. Ms. Hernandez assists in the development, implementation, and evaluations of processes to expand integrative behavioral health care equity initiatives, including building internal and external capacities to address the social determinants and root cause of barriers in accessing primary health care and behavioral health care. She also continues to oversee Eisner Health’s DMH contract, adult psychotherapy services, IBH services, MHLA Prevention services, case management, and quality assurance protocols of the behavioral health department, and is a certified clinical supervisor for unlicensed mental health clinical staff.

Jessica Esparza, Case Manager


January 26
12:15 pm - 1:15 pm
Event Category: