Allied Health Leadership Certificate Program
CCALAC is proud to announce a certificate program for Allied Health professionals. The 3-session program intends to equip community health center staff with the skills necessary to seek professional advancement. Or, affirm existing skills that support daily operations within your organization. Registrants can attend individual sessions or receive a certificate of completion for all three courses.
Who should attend: Front Line staff including Medical Assistants, LVNs, Community Health Outreach Workers, Outreach staff, Navigators, Case Managers, Dental Assistants and other professionals who directly serve community health center patients.
Courses in the program include:
Session 1: Building Trust and Navigating Healthy Conflict
Date: June 10, 2026 Time: 9:00 am – 12:00 pm Location: CCALAC Conference Room – space is limited
So often we are called to lead without sufficient training and preparation. Often, we are called to lead our organizations through unprecedented challenges. At times we are called to lead when we are feeling depleted and overwrought. This workshop aims to uplift leaders through tangible leadership skill development, through the creation of a community of support and encouragement, and through an exploration of both emotional intelligence and approaches to leadership woven with wellness and the celebration of collective impact.
At the conclusion of this workshop, participants will be able to:
- Articulate the foundational importance of building trust and psychological safety on a team.
- Describe at least 3 behaviors that facilitate healthy conflict towards problem solving and innovation.
- Apply the basic principles of emotional intelligence to themselves and their teams.
- Enhance their attention to self and team vitality and vibrancy.
Presented by Jeffrey Ring, PhD.
Member rates: $50 per course or, $100 certificate program
Non-member rates: $75 per course or, $150 certificate program
Note: If you plan to register for all 3-sessions from the Allied Health Leadership Certificate Program, please contact the Training Center at training@ccalac.org to receive a coupon for the final course.
Instructor Biography:
Jeffrey Ring, PhD, is a health psychologist, leadership coach and educator and advocate for health justice and equity. For 20 years he served as the Director of Behavioral Sciences and Cultural Medicine at the Family Medicine Residency Program at White Memorial in East Los Angeles. He is the first author of the book, Curriculum for Culturally Responsive Health Care: The Step-by-Step Guide for Cultural Competency Training. In 2023, he received The Susan B. McDaniel Distinguished Career Award from the Society of Teachers of Family Medicine.
Session 2: Leading from Within
Date: June 25, 2026 Time: 9:30 am – 11:30 am Location: Virtual
Leadership skills are not just for managers! Frontline employees are crucial to the success of your organization, and “growing your own” means ensuring key frontline employees gain crucial skills needed to help take their departments and organization to the next level.
This session is for allied health professionals, specifically for non-management employees.
Participants gain skills to:
- Apply the mindset and approach to lead from within, regardless of title!
- Build trust and credibility and strengthen working relationships.
- Communicate to meet the needs of others and influence positive outcomes.
- Successfully navigate potentially difficult conversations with peers and others.
- Work proactively to understand and meet the expectations of managers and collaborate for success.
The session is ideal for frontline employees looking to build their skills and lead from within!
Conducted by Lisa Mouscher, Sogence Training and Consulting.
Member rates: $50 per course or, $100 certificate program
Non-member rates: $75 per course or, $150 certificate program
Note: If you plan to register for all 3-sessions from the Allied Health Leadership Certificate Program, please contact the Training Center at training@ccalac.org to receive a coupon for the final course.
Facilitator Biography:
Lisa Mouscher is CEO and Chief Learning Officer at Sogence Training and Consulting. As a popular and dynamic facilitator, trainer and consultant, Lisa Works with managers, supervisors and staff from Federally Qualified Health Centers and other mission-driven organizations nationwide. She brings her extensive background in management, training and human resources to her work and specializes in two areas: providing intensive management skills training to CHC managers and supervisors at all levels; and assisting health centers to create and sustain a culture of customer service. Lisa is known for facilitating immediately applicable results as well as lasting impact to strengthen organizations both now and for the long-term!
Session 3: Customer Service: The Art of Caring
Date: July 23, 2026 Time: 9:30 am – 12:00 pm Location: Virtual
Providing a high level of customer service is crucial to achieving your health center’s mission and serving your community – “living” service excellence is built on both mindset and skill. In this high-impact and interactive training, participants gain practical and immediately applicable skills, tools and strategies to make customer service a realistic part of every interaction.
Participants learn to:
- Understand the crucial nature of customer service in all areas of community healthcare.
- Maintain a mindset of “service-first.”
- Achieve successful outcomes in a wide range of potentially challenging interactions.
- Communicate clearly with care, tact and compassion.
- Take initiative to enhance a positive work environment.
- Strengthen satisfaction for patients, families and co-workers!
Conducted by Lisa Mouscher, Sogence Training and Consulting.
Member rates: $50 per course or, $100 certificate program
Non-member rates: $75 per course or, $150 certificate program
Note: If you plan to register for all 3-sessions from the Allied Health Leadership Certificate Program, please contact the Training Center at training@ccalac.org to receive a coupon for the final course.
Facilitator Biography:
Lisa Mouscher is CEO and Chief Learning Officer at Sogence Training and Consulting. As a popular and dynamic facilitator, trainer and consultant, Lisa Works with managers, supervisors and staff from Federally Qualified Health Centers and other mission-driven organizations nationwide. She brings her extensive background in management, training and human resources to her work and specializes in two areas: providing intensive management skills training to CHC managers and supervisors at all levels; and assisting health centers to create and sustain a culture of customer service. Lisa is known for facilitating immediately applicable results as well as lasting impact to strengthen organizations both now and for the long-term!
The Allied Health Leadership Certificate Program is generously supported by Cedars-Sinai.
