The revenue cycle is made up of many processes other than billing and collecting. The billing department is often the focus for many health centers, however, the ultimate capability to effectively bill and collect on claims is often determined by many functions that occur before the claim even reaches the billing department. Patient access functions controlled by scheduling, registration, information technology, and personnel and providers can affect the health center’s ability to turn services into revenue.
This training will introduce attendees to a comprehensive view of the front end of the revenue cycle, or patient access functions. We will provide an in-depth look at the patient access functions and the factors that influence them, including recommendations regarding best practices.
All attendees will receive a copy of Capital Link’s new RCM Patient Access toolkit.
- Gain an understanding of the various aspects of patient access and the front end of the revenue cycle and their importance.
- Learn how to improve on processes, create efficient workflows and implement key performance indicators that result in optimal patient access, more efficiencies and healthier bottom lines.
- Establish an understanding of influences (internal and external) on health center revenue cycle management.
Audience: This is a leadership and mid-management level training for CEOs, CFOs, COOs and middle management staff.
Presented by Jonathan Chapman, Director of CHC Advisory Services, Capital Link & Olivia M. Dear, MPA, President, Dear Healthcare Consulting.
This program is being made possible through the generous support of Cedars-Sinai and L.A. Care Health Plan.