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Community Clinic Association of Los Angeles County

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A Phased Approached to Patient Portal Implementation

January 25, 2022 @ 12:00 pm - 1:30 pm


The patient portal is one of the most effective tools for increasing patient access to healthcare, while simultaneously increasing administrative efficiency and productivity. Despite the potential impact this tool may have on patient care, many health centers, especially FQHCs, struggle to effectively deploy patient portals because of multiple barriers faced in the uptake. These barriers not only impact patient utilization but also staff utilization. In this webinar, we will walk you through some of the solutions to overcome said barriers, so that patients and staff can benefit from the patient portal’s intended use.

Learning Objectives

1) How to overcome staff barriers related to patient portal utilization;

2) How to market the patient portal and effectively use patient education to assist in implementation;

3) How to manage the different phases of patient portal implementation.

Complimentary Training for CCALAC Members & Affiliates

Register Now!


Instructor Biography:

Andrew Acosta, HCCN Coordinator has over five years of professional experience in healthcare and Health IT/EHR implementation. Andrew holds a bachelor’s degree in Psychology and Chicano Studies from Loyola Marymount University. As an HCCN Project Specialist at CCALAC, Andrew’s focus is to implement interventions that support initiatives on the HCCN project; Andrew is currently working on initiatives related to patient access, patient engagement, and data analysis on the project. He is passionate about making healthcare more accessible and equitable for all.


January 25, 2022
12:00 pm - 1:30 pm
Event Category:


Los Angeles, CA 90071 United States